Flock Safety Outage History

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Flock Safety had 26 outages in the last 2 years totaling 66h 49m of downtime — averaging 1.1 incidents per month.

There were 26 Flock Safety outages since May 20, 2025 totaling 66h 49m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.flocksafety.com

Major May 14, 2026

Search degradation

Detected by Pingoru
May 14, 2026, 06:34 PM UTC
Resolved
May 14, 2026, 06:53 PM UTC
Duration
19m
Affected: Search, Insights, and AdministrationAlerts & Map
Timeline · 4 updates
  1. investigating May 14, 2026, 06:34 PM UTC

    We are currently investigating this issue.

  2. identified May 14, 2026, 06:42 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 14, 2026, 06:43 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 14, 2026, 06:53 PM UTC

    This incident has been resolved.

Read the full incident report →

Major May 10, 2026

Flock Aerodome DNS issue

Detected by Pingoru
May 10, 2026, 08:15 PM UTC
Resolved
May 10, 2026, 08:37 PM UTC
Duration
22m
Affected: Aerodome
Timeline · 2 updates
  1. investigating May 10, 2026, 08:15 PM UTC

    We are currently investigating a DNS issue affecting Flock Aerodome customers in some regions. Our team is actively working to identify the root cause and restore normal service as quickly as possible.

  2. resolved May 10, 2026, 08:37 PM UTC

    The DNS issue affecting Flock Aerodome customers has been resolved. Operations are now back to normal.

Read the full incident report →

Major April 26, 2026

Hotlist Hits Delayed

Detected by Pingoru
Apr 26, 2026, 06:11 AM UTC
Resolved
Apr 26, 2026, 07:01 AM UTC
Duration
49m
Affected: Search, Insights, and AdministrationAlerts & Map
Timeline · 2 updates
  1. investigating Apr 26, 2026, 06:11 AM UTC

    We are currently investigating an issue where hotlist hits are delayed Footage is still being processed successfully and will be accessible when normal operations resume

  2. resolved Apr 26, 2026, 07:01 AM UTC

    This incident has been resolved.

Read the full incident report →

Major April 3, 2026

Operational Issues

Detected by Pingoru
Apr 03, 2026, 09:30 PM UTC
Resolved
Apr 04, 2026, 12:41 AM UTC
Duration
3h 10m
Affected: Search, Insights, and AdministrationAlerts & MapAPI & WebhooksVMSAerodome
Timeline · 6 updates
  1. investigating Apr 03, 2026, 09:30 PM UTC

    We are currently investigating operational issues within our system Footage is still being processed successfully and will be accessible when normal operations resume

  2. identified Apr 03, 2026, 09:38 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Apr 03, 2026, 09:48 PM UTC

    We are continuing to work on a fix for this issue. In addition to the components already mentioned, users are currently unable to log into Aerodome.

  4. identified Apr 03, 2026, 10:13 PM UTC

    We are currently testing a fix.

  5. monitoring Apr 03, 2026, 10:47 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Apr 04, 2026, 12:41 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 3, 2026

Issues with our NCIC Source - hits on that source are currently paused

Detected by Pingoru
Apr 03, 2026, 04:10 PM UTC
Resolved
Apr 03, 2026, 06:01 PM UTC
Duration
1h 51m
Affected: Alerts & Map
Timeline · 3 updates
  1. investigating Apr 03, 2026, 04:10 PM UTC

    We are currently investigating this issue.

  2. monitoring Apr 03, 2026, 05:12 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 03, 2026, 06:01 PM UTC

    This incident has been resolved.

Read the full incident report →

Major April 3, 2026

Plate reads, insights, and alerts delayed

Detected by Pingoru
Apr 03, 2026, 02:37 PM UTC
Resolved
Apr 03, 2026, 03:08 PM UTC
Duration
31m
Affected: Search, Insights, and AdministrationAlerts & Map
Timeline · 3 updates
  1. investigating Apr 03, 2026, 02:37 PM UTC

    Plate reads are currently delayed, footage will be processed upon a fix being implemented.

  2. monitoring Apr 03, 2026, 02:44 PM UTC

    The cause has been identified and plate reads are now being uploaded. Some cameras will be delayed as they process the backlog.

  3. resolved Apr 03, 2026, 03:08 PM UTC

    This issue has been resolved. All reads, insights, and alerts are realtime.

Read the full incident report →

Major March 27, 2026

Footage Ingestion Delayed

Detected by Pingoru
Mar 27, 2026, 10:35 PM UTC
Resolved
Mar 27, 2026, 11:17 PM UTC
Duration
42m
Affected: Search, Insights, and AdministrationAlerts & Map
Timeline · 3 updates
  1. investigating Mar 27, 2026, 10:35 PM UTC

    We are currently investigating operational issues within our system. New Search results and Hot List alerts will be delayed. Footage is still being captured successfully and will be accessible when processing issues are resolved.

  2. identified Mar 27, 2026, 11:13 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Mar 27, 2026, 11:17 PM UTC

    This incident has been resolved.

Read the full incident report →

Major March 5, 2026

Degraded Performance: Network Audit Downloads and Search

Detected by Pingoru
Mar 05, 2026, 03:27 PM UTC
Resolved
Mar 05, 2026, 07:13 PM UTC
Duration
3h 46m
Affected: Search, Insights, and Administration
Timeline · 2 updates
  1. identified Mar 05, 2026, 03:27 PM UTC

    We are aware of an issue impacting the ability to download Network Audit files and the ability to perform Searches. Our engineering team is actively working on a resolution. Access to other system features remains unaffected.

  2. resolved Mar 05, 2026, 07:13 PM UTC

    This incident has been resolved.

Read the full incident report →

Major February 12, 2026

Degraded Performance: Network Audit Downloads and Transparency Portals

Detected by Pingoru
Feb 12, 2026, 05:30 PM UTC
Resolved
Feb 13, 2026, 09:28 PM UTC
Duration
1d 3h
Affected: Search, Insights, and Administration
Timeline · 2 updates
  1. identified Feb 13, 2026, 03:35 PM UTC

    We are aware of an issue impacting the ability to download Network Audit files. Our engineering team is actively working on a resolution. Access to other system features remains unaffected.

  2. resolved Feb 13, 2026, 09:28 PM UTC

    The incident has been resolved

Read the full incident report →

Minor November 24, 2025

Hotlist hits delayed, Search UI degraded performance

Detected by Pingoru
Nov 24, 2025, 06:08 PM UTC
Resolved
Nov 24, 2025, 08:32 PM UTC
Duration
2h 24m
Affected: Search, Insights, and AdministrationAlerts & Map
Timeline · 2 updates
  1. identified Nov 24, 2025, 06:08 PM UTC

    The issue has been identified and a fix is being implemented.

  2. resolved Nov 24, 2025, 08:32 PM UTC

    This incident has been resolved as of 1:40pm ET

Read the full incident report →

Minor November 11, 2025

Frontend Operational Issues

Detected by Pingoru
Nov 11, 2025, 07:08 PM UTC
Resolved
Nov 11, 2025, 07:29 PM UTC
Duration
21m
Affected: Search, Insights, and AdministrationAlerts & Map
Timeline · 4 updates
  1. investigating Nov 11, 2025, 07:08 PM UTC

    We are currently investigating frontend operational issues within our system. Users on the west coast may have difficulty loading frontend web pages. Footage is still being processed successfully and will be accessible when normal operations resume.

  2. identified Nov 11, 2025, 07:15 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Nov 11, 2025, 07:22 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 11, 2025, 07:29 PM UTC

    This incident has been resolved.

Read the full incident report →

Major October 30, 2025

Cloud Recording

Detected by Pingoru
Oct 30, 2025, 04:30 PM UTC
Resolved
Oct 30, 2025, 07:42 PM UTC
Duration
3h 12m
Affected: VMS
Timeline · 4 updates
  1. investigating Oct 30, 2025, 04:30 PM UTC

    Cameras recording video to cloud is down.

  2. identified Oct 30, 2025, 04:51 PM UTC

    The issue has been identified

  3. monitoring Oct 30, 2025, 04:58 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 30, 2025, 07:42 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical October 20, 2025

All systems are currently down.

Detected by Pingoru
Oct 20, 2025, 08:18 AM UTC
Resolved
Oct 20, 2025, 11:41 AM UTC
Duration
3h 22m
Affected: Search, Insights, and AdministrationAlerts & MapAPI & WebhooksVMS
Timeline · 4 updates
  1. investigating Oct 20, 2025, 08:18 AM UTC

    We are experiencing a major service disruption due to an issue with the third-party platform provider that hosts our infrastructure. Their engineering teams are actively working on a fix, and we are closely monitoring their progress. We will provide another update as soon as we have new information or an estimated time of resolution.

  2. identified Oct 20, 2025, 09:07 AM UTC

    The issue has been identified by the third-party platform provider that hosts our infrastructure. They are working on multiple parallel paths to accelerate recovery.

  3. monitoring Oct 20, 2025, 11:20 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 20, 2025, 11:41 AM UTC

    This incident has been resolved.

Read the full incident report →

Major October 11, 2025

Partial VMS Outage

Detected by Pingoru
Oct 11, 2025, 01:41 AM UTC
Resolved
Oct 11, 2025, 02:30 AM UTC
Duration
48m
Affected: VMS
Timeline · 3 updates
  1. investigating Oct 11, 2025, 01:41 AM UTC

    We are currently investigating a VMS issue that is causing a partial outage for some cameras.

  2. identified Oct 11, 2025, 01:54 AM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Oct 11, 2025, 02:30 AM UTC

    The recent issue with video streams has been resolved. Please refresh your browser or application to restore your connection.

Read the full incident report →

Major October 8, 2025

Hotlist, Search, Alerts Delayed

Detected by Pingoru
Oct 08, 2025, 11:10 PM UTC
Resolved
Oct 09, 2025, 02:17 AM UTC
Duration
3h 7m
Affected: Search, Insights, and AdministrationAlerts & Map
Timeline · 3 updates
  1. identified Oct 08, 2025, 11:10 PM UTC

    The issue has been identified and a fix is being implemented.

  2. identified Oct 09, 2025, 12:25 AM UTC

    Alerts are back to real-time.

  3. resolved Oct 09, 2025, 02:17 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 26, 2025

Device statuses unavailable

Detected by Pingoru
Sep 26, 2025, 12:50 AM UTC
Resolved
Sep 26, 2025, 01:14 AM UTC
Duration
23m
Affected: Search, Insights, and Administration
Timeline · 3 updates
  1. identified Sep 26, 2025, 12:50 AM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Sep 26, 2025, 12:52 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 26, 2025, 01:14 AM UTC

    This incident has been resolved.

Read the full incident report →

Major August 21, 2025

Login Issues

Detected by Pingoru
Aug 21, 2025, 05:48 PM UTC
Resolved
Aug 21, 2025, 08:54 PM UTC
Duration
3h 6m
Affected: Search, Insights, and AdministrationAuth0 User AuthenticationAlerts & MapAuth0 Machine to Machine AuthenticationAPI & WebhooksVMS
Timeline · 7 updates
  1. investigating Aug 21, 2025, 05:48 PM UTC

    We are currently investigating this issue.

  2. investigating Aug 21, 2025, 05:49 PM UTC

    We are continuing to investigate this issue.

  3. investigating Aug 21, 2025, 05:49 PM UTC

    We are continuing to investigate this issue.

  4. investigating Aug 21, 2025, 05:52 PM UTC

    We are continuing to investigate this issue.

  5. identified Aug 21, 2025, 06:20 PM UTC

    Logging into the application is impacted. No footage or assets have been lost.

  6. monitoring Aug 21, 2025, 07:34 PM UTC

    A fix has been implemented and we are monitoring the results.

  7. resolved Aug 21, 2025, 08:54 PM UTC

    This incident has been resolved.

Read the full incident report →

Major August 4, 2025

Search Timeouts

Detected by Pingoru
Aug 04, 2025, 06:11 PM UTC
Resolved
Aug 04, 2025, 10:22 PM UTC
Duration
4h 10m
Affected: Search, Insights, and Administration
Timeline · 6 updates
  1. investigating Aug 04, 2025, 06:11 PM UTC

    We are investigating timeouts in our search experience. Footage is still being processed and stored successfully.

  2. investigating Aug 04, 2025, 06:59 PM UTC

    We are continuing to investigate this issue

  3. monitoring Aug 04, 2025, 07:37 PM UTC

    The search system has recovered and we are continuing to monitor.

  4. investigating Aug 04, 2025, 08:07 PM UTC

    We are again seeing an increase in search failures and are continuing to investigate root causes.

  5. monitoring Aug 04, 2025, 09:14 PM UTC

    The search system has recovered and we are continuing to monitor.

  6. resolved Aug 04, 2025, 10:22 PM UTC

    This incident has been resolved.

Read the full incident report →

Major August 1, 2025

Audio Hits Delayed

Detected by Pingoru
Aug 01, 2025, 08:28 PM UTC
Resolved
Aug 01, 2025, 10:48 PM UTC
Duration
2h 19m
Affected: Alerts & Map
Timeline · 3 updates
  1. investigating Aug 01, 2025, 08:28 PM UTC

    Audio hits are delayed. We are currently investigating the issue.

  2. monitoring Aug 01, 2025, 09:08 PM UTC

    A fix has been implemented and we are monitoring the results. Audio alerts should be back to real time.

  3. resolved Aug 01, 2025, 10:48 PM UTC

    This incident has been resolved.

Read the full incident report →

Major July 11, 2025

Map Outage

Detected by Pingoru
Jul 11, 2025, 06:56 PM UTC
Resolved
Jul 11, 2025, 07:13 PM UTC
Duration
17m
Affected: Alerts & Map
Timeline · 3 updates
  1. investigating Jul 11, 2025, 06:56 PM UTC

    The map in FlockOS is not loading. Footage is still being processed and alerts are still coming in. We are investigating.

  2. investigating Jul 11, 2025, 07:13 PM UTC

    The issue has been resolved

  3. resolved Jul 11, 2025, 07:13 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 5, 2025

Gun shot detection alerts delayed

Detected by Pingoru
Jul 05, 2025, 05:28 AM UTC
Resolved
Jul 05, 2025, 06:11 AM UTC
Duration
43m
Affected: Alerts & Map
Timeline · 4 updates
  1. investigating Jul 05, 2025, 05:28 AM UTC

    We are currently investigating this issue.

  2. identified Jul 05, 2025, 05:49 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 05, 2025, 05:57 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 05, 2025, 06:11 AM UTC

    This incident has been resolved.

Read the full incident report →

Major July 1, 2025

Degraded Video Streams

Detected by Pingoru
Jul 01, 2025, 11:00 PM UTC
Resolved
Jul 01, 2025, 11:19 PM UTC
Duration
19m
Affected: VMS
Timeline · 4 updates
  1. investigating Jul 01, 2025, 11:00 PM UTC

    Some video streams may be experiencing issues at this time

  2. investigating Jul 01, 2025, 11:11 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Jul 01, 2025, 11:12 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 01, 2025, 11:19 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 30, 2025

PTZ Condors Down

Detected by Pingoru
Jun 30, 2025, 01:52 PM UTC
Resolved
Jun 30, 2025, 03:43 PM UTC
Duration
1h 50m
Affected: VMS
Timeline · 4 updates
  1. investigating Jun 30, 2025, 01:52 PM UTC

    PTZ Condors are currently not accessible. Footage is still being saved to disk and will not be lost. Solar fixed Condors will continue to operate as expected.

  2. identified Jun 30, 2025, 01:56 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jun 30, 2025, 02:28 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 30, 2025, 03:43 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 26, 2025

Search results are delayed

Detected by Pingoru
Jun 26, 2025, 10:49 PM UTC
Resolved
Jun 26, 2025, 10:58 PM UTC
Duration
8m
Affected: Search, Insights, and Administration
Timeline · 3 updates
  1. identified Jun 26, 2025, 10:49 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Jun 26, 2025, 10:55 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 26, 2025, 10:58 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 22, 2025

Alerts delayed

Detected by Pingoru
May 22, 2025, 11:41 AM UTC
Resolved
May 22, 2025, 12:24 PM UTC
Duration
42m
Affected: Search, Insights, and AdministrationAlerts & MapAPI & Webhooks
Timeline · 4 updates
  1. investigating May 22, 2025, 11:41 AM UTC

    We are currently investigating this issue.

  2. identified May 22, 2025, 12:06 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 22, 2025, 12:14 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 22, 2025, 12:24 PM UTC

    This incident has been resolved.

Read the full incident report →