Resolved after 3 hours 22 minutes, affecting Search, Insights, and Administration and Alerts & Map and 1 more, on October 20, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Oct 20, 2025, 08:18 AM UTC
We are experiencing a major service disruption due to an issue with the third-party platform provider that hosts our infrastructure. Their engineering teams are actively working on a fix, and we are closely monitoring their progress. We will provide another update as soon as we have new information or an estimated time of resolution.
- identified Oct 20, 2025, 09:07 AM UTC
The issue has been identified by the third-party platform provider that hosts our infrastructure. They are working on multiple parallel paths to accelerate recovery.
- monitoring Oct 20, 2025, 11:20 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 20, 2025, 11:41 AM UTC
This incident has been resolved.
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Amazon Web Services