Flock Safety experienced a major incident on August 4, 2025 affecting Search, Insights, and Administration, lasting 4h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Search, Insights, and Administration
Update timeline
- investigating Aug 04, 2025, 06:11 PM UTC
We are investigating timeouts in our search experience. Footage is still being processed and stored successfully.
- investigating Aug 04, 2025, 06:59 PM UTC
We are continuing to investigate this issue
- monitoring Aug 04, 2025, 07:37 PM UTC
The search system has recovered and we are continuing to monitor.
- investigating Aug 04, 2025, 08:07 PM UTC
We are again seeing an increase in search failures and are continuing to investigate root causes.
- monitoring Aug 04, 2025, 09:14 PM UTC
The search system has recovered and we are continuing to monitor.
- resolved Aug 04, 2025, 10:22 PM UTC
This incident has been resolved.