Flatfile Outage History
Flatfile is up right nowPingoru has recorded 50 incidents for Flatfile: 15 in the last 12 months and 3 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 3 of 720 (0%) |
| May 2026 | 2 | 8 of 744 (1%) |
| June 2026 | 2 | 1 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 3 | 16 of 720 (2%) |
| October 2026 | 0 | 0 of 744 (0%) |
| November 2026 | 0 | 0 of 31 (0%) |
Incidents, newest first
Minor September 15, 2026 Slow and failing space creation 8h 4m Platform API, Spaces
Started Sep 15, 2026, 02:51 PM UTC· resolved Sep 15, 2026, 10:55 PM UTC
- investigating Sep 15, 2026, 02:51 PM UTC
We are currently investigating this issue.
- resolved Sep 15, 2026, 10:55 PM UTC
This incident has been resolved.
Minor September 14, 2026 Service Degradation on Existing Workbooks 7h 3m Platform API, Spaces
Started Sep 14, 2026, 03:35 PM UTC· resolved Sep 14, 2026, 10:38 PM UTC
- investigating Sep 14, 2026, 03:35 PM UTC
Existing workbooks are slow or degraded when restored from storage. We are investigating the root cause.
- monitoring Sep 14, 2026, 08:41 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 14, 2026, 10:38 PM UTC
This incident has been resolved.
Major September 2, 2026 Mapping and other services down 1h 14m Platform API
Started Sep 02, 2026, 02:34 PM UTC· resolved Sep 02, 2026, 03:48 PM UTC
- investigating Sep 02, 2026, 02:34 PM UTC
Mapping and other services are down. We are investigating the issue.
- monitoring Sep 02, 2026, 03:29 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Sep 02, 2026, 03:39 PM UTC
We are continuing to monitor for any further issues.
- resolved Sep 02, 2026, 03:48 PM UTC
This incident has been resolved.
Minor June 10, 2026 Elevated API latency on US prod 39m Platform API, Spaces, Dashboard
Started Jun 10, 2026, 04:46 PM UTC· resolved Jun 10, 2026, 05:25 PM UTC
- resolved Jun 10, 2026, 05:28 PM UTC
Timestamp: 16:46 UTC to 17:25 UTC
Notice June 9, 2026 File Extraction Error (UK) 19h 13m Platform API, UK Platform API, Spaces, UK Spaces and 1 more
Started Jun 09, 2026, 04:48 PM UTC· resolved Jun 10, 2026, 12:02 PM UTC
- resolved Jun 10, 2026, 05:00 PM UTC
Retroactive: Occurred Tue Jun 9, 2026 16:48:14 UTC to Wed Jun 10, 2026 12:02 UTC , Resolved
Minor May 29, 2026 File Upload - Unsupported File Type 7h 12m Platform API, Spaces, Dashboard
Started May 29, 2026, 05:06 PM UTC· resolved May 30, 2026, 12:19 AM UTC
- resolved May 29, 2026, 05:06 PM UTC
2026-05-28 23:14 UTC to 2026-05-29 00:19 UTC Customers experienced intermittent failures when uploading and processing workbook files. The issue was traced to elevated resource utilization on internal processing workers, which caused a backlog in our job queue and prevented files from completing extraction. Our team identified the problem, restarted the affected services, and confirmed full restoration of functionality. We are implementing infrastructure improvements to prevent recurrence under similar load conditions.
Minor May 29, 2026 File Upload - Unsupported File Type 27m Platform API, Spaces, Dashboard
Started May 29, 2026, 01:45 PM UTC· resolved May 29, 2026, 02:12 PM UTC
- resolved May 29, 2026, 05:10 PM UTC
2026-05-29 13:45 UTC to 14:12 UTC Customers experienced intermittent failures when uploading and processing workbook files. The issue was traced to elevated resource utilization on internal processing workers, which caused a backlog in our job queue and prevented files from completing extraction. Our team identified the problem, restarted the affected services, and confirmed full restoration of functionality. We are implementing infrastructure improvements to prevent recurrence under similar load conditions.
Minor April 10, 2026 Experiencing Increased Latency 3h Platform API, Spaces, Dashboard
Started Apr 10, 2026, 05:24 PM UTC· resolved Apr 10, 2026, 08:24 PM UTC
- identified Apr 10, 2026, 05:24 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Apr 10, 2026, 08:17 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 10, 2026, 08:24 PM UTC
This incident has been resolved.
Minor February 2, 2026 Investigating reports of Mapping Issues 1h 24m Platform API, Spaces
Started Feb 02, 2026, 03:07 PM UTC· resolved Feb 02, 2026, 04:32 PM UTC
- investigating Feb 02, 2026, 03:07 PM UTC
We are currently investigating reports of degraded performance with mapping in spaces.
- resolved Feb 02, 2026, 04:32 PM UTC
This incident has been resolved.
Minor December 18, 2025 Degraded Performance on Workbooks and Space Creation 1h 13m Platform API, Spaces
Started Dec 18, 2025, 04:31 PM UTC· resolved Dec 18, 2025, 05:44 PM UTC
- identified Dec 18, 2025, 04:31 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Dec 18, 2025, 04:54 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 18, 2025, 05:44 PM UTC
This incident has been resolved.
Minor December 18, 2025 Spaces failing to load 1h 22m EU Spaces
Started Dec 18, 2025, 01:32 PM UTC· resolved Dec 18, 2025, 02:54 PM UTC
- investigating Dec 18, 2025, 01:32 PM UTC
We are investigating reports of space initialization and creation issues
- identified Dec 18, 2025, 01:38 PM UTC
We have identified the root cause and a fix is currently being rolled out
- identified Dec 18, 2025, 02:01 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Dec 18, 2025, 02:01 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 18, 2025, 02:54 PM UTC
The incident has been resolved.
Notice November 18, 2025 DNS: Third-Party Service Provider Issue 1h 19m
Started Nov 18, 2025, 02:06 PM UTC· resolved Nov 18, 2025, 03:25 PM UTC
- investigating Nov 18, 2025, 02:06 PM UTC
An issue with one of our third-party service providers
- monitoring Nov 18, 2025, 03:12 PM UTC
A fix has been implemented and we are monitoring the recovery.
- resolved Nov 18, 2025, 03:25 PM UTC
This incident has been resolved.
Minor November 11, 2025 Performance Degradation: Slowness in Load Times/Timeouts Occurring 1h 32m Platform API, Spaces, Dashboard
Started Nov 11, 2025, 07:52 PM UTC· resolved Nov 11, 2025, 09:25 PM UTC
- investigating Nov 11, 2025, 07:52 PM UTC
We are currently investigating this issue.
- identified Nov 11, 2025, 07:56 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Nov 11, 2025, 08:25 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 11, 2025, 09:25 PM UTC
This incident has been resolved.
Minor November 6, 2025 Increased Number of 400 Errors 3h 9m Platform API
Started Nov 06, 2025, 03:44 PM UTC· resolved Nov 06, 2025, 06:53 PM UTC
- investigating Nov 06, 2025, 03:44 PM UTC
We are currently investigating an issue where some users are seeing an increased number of 400 errors from the API with the message "remaining connection slots are reserved for roles with the SUPERUSER attribute".
- investigating Nov 06, 2025, 04:24 PM UTC
We are no longer seeing these errors however we are continuing to investigate the cause.
- identified Nov 06, 2025, 04:44 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Nov 06, 2025, 04:49 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 06, 2025, 06:53 PM UTC
This incident has been resolved.
Minor November 4, 2025 Performance Degradation: Experiencing Long Load Times 2h 35m Platform API, Spaces, Dashboard
Started Nov 04, 2025, 04:15 PM UTC· resolved Nov 04, 2025, 06:51 PM UTC
- investigating Nov 04, 2025, 04:15 PM UTC
We are currently investigating this issue.
- identified Nov 04, 2025, 04:51 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Nov 04, 2025, 04:57 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Nov 04, 2025, 05:00 PM UTC
We are continuing to monitor for any further issues.
- resolved Nov 04, 2025, 06:51 PM UTC
This incident has been resolved.
- postmortem Nov 07, 2025, 04:17 PM UTC
# Incident Overview **Date and Time of Incident:** November 4 08:15 PST - 10:51 PST **Nature of Incident:** Exhausted Database Connections due to Thawing Expired Workbooks **Services Affected:** Flatfile Platform US Region ## Details of the Incident On November 4 a daily event expired a large number of workbooks. Many of the expired workbooks had been backed up and moved to cold storage. The expiry event caused these workbooks to first thaw before being marked as expired and purged. This led to elevated database connections growing for a period of time that ultimately exhausted database resources at approximately 8:15 PST. This caused intermittent service degradations across the platform that manifested as API requests randomly failing when the API was unable to open a database connection. Flatfile engineering took steps to short circuit the thawing process for expired workbooks and hardened the thaw process so that a large number of workbooks moving from cold storage to “hot” storage would not spike database resources. ## Impact Assessment During the incident window, some API requests would randomly fail leading to unpredictable behavior across the Platform. ## Root Cause The data retention policy feature allows a customer to automatically purge workbooks that have not been active in a set amount of days. This feature would run on a cron-like basis to identify and purge workbooks. It was discovered that this conflicted with the cold storage system for workbooks where any workbook that was backed up and moved to “cold” storage \(S3 backup\) would first be “thawed” and moved into “hot” storage. In the early morning of the 4th, a large number of workbooks in cold storage were identified for expiry and several thousand workbooks entered the queue to await thaw. Over the course of several hours, the database connection pool became saturated causing API requests to intermittently fail while also causing workbooks in the thaw process to fail and be re-enqueued which exacerbated the connection pool problem. ## Resolution Flatfile engineering took steps to implement a short circuit for expired workbooks to resolve the immediate symptoms. The engineering team followed up with a series of steps to harden the queue, the database connection pool, and the thaw mechanism as well. ## Security and Data Integrity Please be assured that this incident did not compromise the security or integrity of your data. Our commitment to data protection remains a top priority.
Minor October 23, 2025 Service disruption in EU 37m EU Platform API, EU Spaces
Started Oct 23, 2025, 10:13 AM UTC· resolved Oct 23, 2025, 10:51 AM UTC
- investigating Oct 23, 2025, 10:13 AM UTC
We are currently investigating reports of a service degredation on our EU platform region
- identified Oct 23, 2025, 10:22 AM UTC
We have identified the issue and are rolling out a fix
- resolved Oct 23, 2025, 10:51 AM UTC
A fix has
Minor September 12, 2025 Intermittent Errors When Accessing Spaces 46m Spaces
Started Sep 12, 2025, 03:32 PM UTC· resolved Sep 12, 2025, 04:19 PM UTC
- investigating Sep 12, 2025, 03:32 PM UTC
We are currently investigating an issue where some users are seeing an "Unknown Error" when launching a space. We are investigating this issue however refreshing the page seems to resolve this error.
- identified Sep 12, 2025, 04:10 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 12, 2025, 04:12 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 12, 2025, 04:19 PM UTC
This incident has been resolved.
Minor August 28, 2025 Certification Error 12m Platform API, Spaces, Dashboard
Started Aug 28, 2025, 06:10 PM UTC· resolved Aug 28, 2025, 06:22 PM UTC
- identified Aug 28, 2025, 06:10 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Aug 28, 2025, 06:18 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 28, 2025, 06:22 PM UTC
This incident has been resolved.
Minor August 22, 2025 Maintenance: Space Degradation 38m Platform API, Spaces, Dashboard
Started Aug 22, 2025, 03:58 AM UTC· resolved Aug 22, 2025, 04:36 AM UTC
- identified Aug 22, 2025, 03:58 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Aug 22, 2025, 04:32 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 22, 2025, 04:36 AM UTC
This incident has been resolved.
Major August 21, 2025 Degraded Service - Network issue on Login Provider 46m Platform API, Spaces, Dashboard
Started Aug 21, 2025, 06:18 PM UTC· resolved Aug 21, 2025, 07:05 PM UTC
- identified Aug 21, 2025, 06:18 PM UTC
Our login vendor is experiencing issues. Some dashboards will be effected for US users. Thank you for your patience while this is resolved.
- monitoring Aug 21, 2025, 06:34 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 21, 2025, 07:05 PM UTC
This incident has been resolved.
Minor August 19, 2025 Platform Slowness 2h 9m Platform API, Spaces, Dashboard
Started Aug 19, 2025, 11:32 PM UTC· resolved Aug 20, 2025, 01:42 AM UTC
- investigating Aug 19, 2025, 11:32 PM UTC
We are currently investigating this issue.
- resolved Aug 20, 2025, 01:42 AM UTC
This incident has been resolved.
Minor August 11, 2025 Service disruption in EU & UK 14m EU Spaces, EU Dashboard
Started Aug 11, 2025, 08:36 AM UTC· resolved Aug 11, 2025, 08:50 AM UTC
- investigating Aug 11, 2025, 08:36 AM UTC
We are currently investigating reports of a service degredation on our EU & UK platform region
- identified Aug 11, 2025, 08:37 AM UTC
The issue has been identified and fix is being rolled out
- monitoring Aug 11, 2025, 08:46 AM UTC
A fix has been rolled out and are monitoring results
- resolved Aug 11, 2025, 08:50 AM UTC
The issue has been resolved
Notice August 6, 2025 Cache Degradation – AU Regional API, AU Spaces, AU Dashboard
Started Aug 06, 2025, 12:33 AM UTC· resolved Aug 06, 2025, 12:33 AM UTC
- resolved Aug 06, 2025, 12:33 AM UTC
This incident has been resolved.
Minor August 4, 2025 Events Errors 31m Platform API, Spaces
Started Aug 04, 2025, 07:54 PM UTC· resolved Aug 04, 2025, 08:26 PM UTC
- investigating Aug 04, 2025, 07:54 PM UTC
We are currently investigating an issue that is causing some events to fail. We are working to restore this as quickly as possible
- monitoring Aug 04, 2025, 08:17 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Aug 04, 2025, 08:23 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 04, 2025, 08:26 PM UTC
This incident has been resolved.
- postmortem Aug 06, 2025, 03:07 PM UTC
# Incident Overview A database schema change on the US region Platform introduced a critical issue that blocked the creation of new Spaces. The issue stemmed from a recent migration that altered the structure of a database table, causing downstream errors during insert operations. ## Details of the Incident At approximately 01:45 MST on August 4th, multiple users began reporting failures when performing file mappings or creating new Spaces via the Platform. The error stemmed from a recent database schema change to our events table. Attempts to create a Space resulted in a 400 response with the following error `Failed to create new space. Please try again` ## Impact Assessment The incident impacted all users attempting to create new mappings or Spaces on the US region Platform. Existing Spaces and their associated functionality were unaffected and continued to operate as expected. ## Root Cause The failure was caused by a database migration that altered the structure of database table column used on space creation. Specifically, the change introduced a type mismatch for the column in the table, leading to query execution failures during record creation. ## Resolution The Flatfile engineering team identified and reverted the trigger logic responsible for incorrectly writing data to the table. Once reverted, Space creation operations on the Platform resumed normal functionality. ## Security and Data Integrity This incident did **not** compromise data security or integrity. All failed writes were blocked by the database’s validation layer, and no corrupt or partial data was written.
Minor July 27, 2025 Degraded service for events 10h 5m Platform API
Started Jul 27, 2025, 06:07 AM UTC· resolved Jul 27, 2025, 04:13 PM UTC
- identified Jul 27, 2025, 06:07 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Jul 27, 2025, 04:13 PM UTC
This incident has been resolved.