Flatfile incident

Mapping and other services down

Major Resolved View vendor source →

Flatfile experienced a major incident on September 2, 2026 affecting Platform API, lasting 1h 14m. The incident has been resolved; the full update timeline is below.

Started
Sep 02, 2026, 02:34 PM UTC
Resolved
Sep 02, 2026, 03:48 PM UTC
Duration
1h 14m
Detected by Pingoru
Sep 02, 2026, 02:34 PM UTC

Affected components

Platform API

Update timeline

  1. investigating Sep 02, 2026, 02:54 PM UTC

    Mapping and other services are down. We are investigating the issue.

  2. monitoring Sep 02, 2026, 03:29 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Sep 02, 2026, 03:39 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Sep 02, 2026, 03:48 PM UTC

    This incident has been resolved.