Feedback widget screenshot engine recovered
Timeline · 1 update
- investigating Jul 16, 2026, 11:05 AM UTC
Feedback widget screenshot engine went down
Featurebase Outage History
Featurebase is up right nowFeaturebase had 17 outages in the last 2 years totaling 244h 2m of downtime — averaging 0.7 incidents per month.
There were 17 Featurebase outages since September 17, 2025 totaling 244h 2m of downtime. Each is summarised below — incident details, duration, and resolution information.
GitHub Login Unavailable
Affected: Important services (Feedback portals & widgets)Important services (Live chat & support module)Important services (Custom domains)
Timeline · 2 updates
- investigating Jun 18, 2026, 04:08 PM UTC
We're aware of an issue preventing some users from signing in with GitHub. Affected users are returned to the login screen without completing sign-in. Workaround: Please sign in with Google or email/password instead — these are working normally. If you usually use GitHub, your account is unaffected and accessible through these other methods. We're actively working on a fix and will update this page as soon as GitHub sign-in is restored.
- resolved Jun 18, 2026, 06:25 PM UTC
GitHub login should be functional now.
Workflow engine recovered
Timeline · 1 update
- resolved Jun 08, 2026, 01:14 PM UTC
Workflow engine recovered
Live chat & support module recovered
Timeline · 1 update
- investigating Jun 08, 2026, 01:08 PM UTC
Live chat & support module went down
Feedback widget screenshot engine went down
Timeline · 1 update
- investigating May 11, 2026, 10:24 AM UTC
Feedback widget screenshot engine went down
Feedback portals & widgets recovered
Timeline · 1 update
- resolved May 05, 2026, 10:25 AM UTC
Feedback portals & widgets recovered
Custom domains recovered
Timeline · 1 update
- resolved May 05, 2026, 10:25 AM UTC
Custom domains recovered
Jira integration recovered
Timeline · 1 update
- investigating May 03, 2026, 12:08 PM UTC
Jira integration went down
Dashboard is unavailable.
Affected: Important services (Feedback portals & widgets)Important services (Live chat & support module)Important services (Custom domains)Important services (External API)Important services (Workflow engine)Other services (Jira integration)
Timeline · 1 update
- investigating Apr 28, 2026, 09:44 PM UTC
Dashboard is currently unavailable due to an issue with our hosting provider. We are working on resolving this.
Workflow execution down
Affected: Important services (Workflow engine)
Timeline · 1 update
- resolved Apr 27, 2026, 10:29 AM UTC
The workflow execution was fully restored and has been fully operational for about 10 minutes now. We are taking measures to prevent this kind of downtime for our workflow engine in the future and are extremely sorry for any inconvenience this might have caused! Luckily, our messenger falls back to a manual chat mode when it can not use the workflows, so the impact should not have been critical.
Database provider down
Affected: Important services (Feedback portals & widgets)Important services (Live chat & support module)Important services (Custom domains)Important services (External API)
Timeline · 1 update
- resolved Jan 29, 2026, 09:17 PM UTC
We have now seen full recovery of the systems. We are extremely sorry for this, and will take measures to scale our database across more regions to prevent a single point of failure in one region.
Critical upstream provider ...
Affected: Important services (Feedback portals & widgets)Important services (Live chat & support module)Important services (Custom domains)Important services (External API)
Timeline · 1 update
- resolved Jan 21, 2026, 12:19 AM UTC
Everything should now be back online. We truly apologize for the inconvenience this downtime might have caused! We are taking measures in the next few days to reduce our dependency on a single region, making sure we can avoid this sort of downtime in the future!
Workflows and Fibi AI degraded
Affected: Important services (Live chat & support module)
Timeline · 2 updates
- investigating Dec 04, 2025, 03:48 PM UTC
A fix is now live. Sorry about the trouble! We are implementing measures to prevent this in the future.
- resolved Dec 14, 2025, 05:19 PM UTC
Upstream provider is experiencing an outage that is causing issues for the Fibi & workflow engine. AI responses and workflow execution might be delayed.
Certain actions might not b...
Affected: Important services (Feedback portals & widgets)Important services (Live chat & support module)Important services (Custom domains)Important services (External API)
Timeline · 1 update
- resolved Nov 25, 2025, 04:57 PM UTC
Everything is now back online. Sorry about the trouble! We are now implementing a permanent fix to make sure this does not happen again.
Cloudflare (our networking ...
Affected: Important services (Feedback portals & widgets)Important services (Live chat & support module)Important services (Custom domains)Important services (External API)Other services (Marketing page)Other services (Feedback widget screenshot engine)Other services (Jira integration)
Timeline · 1 update
- resolved Nov 18, 2025, 12:15 PM UTC
Cloudflare has implemented a fix, and they believe the incident is now fully resolved.
Issues with hosting provider
Affected: Important services (Feedback portals & widgets)Important services (Live chat & support module)Important services (Custom domains)Important services (External API)Other services (Marketing page)Other services (Feedback widget screenshot engine)Other services (Jira integration)
Timeline · 2 updates
- investigating Oct 14, 2025, 11:02 AM UTC
Our hosting provider seems to be having an outage, we're currently investigating.
- resolved Oct 14, 2025, 11:05 AM UTC
Everything seems to be back up now.
Login issues from auth.feat...
Affected: Important services (Feedback portals & widgets)Important services (Live chat & support module)Important services (Custom domains)
Timeline · 1 update
- resolved Sep 17, 2025, 01:33 PM UTC
We are investigating an issue with login issues from auth.featurebase.app. As a workaround, you should be able to log in from your portal subdomain.