Featurebase experienced a major incident on January 21, 2026 affecting Important services (Feedback portals & widgets) and Important services (Live chat & support module) and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Important services (Feedback portals & widgets)Important services (Live chat & support module)Important services (Custom domains)Important services (External API)
Update timeline
- resolved Jan 21, 2026, 12:19 AM UTC
Everything should now be back online. We truly apologize for the inconvenience this downtime might have caused! We are taking measures in the next few days to reduce our dependency on a single region, making sure we can avoid this sort of downtime in the future!