Featurebase experienced a major incident on October 14, 2025 affecting Important services (Feedback portals & widgets) and Important services (Live chat & support module) and 1 more component, lasting 3m. The incident has been resolved; the full update timeline is below.
Affected components
Important services (Feedback portals & widgets)Important services (Live chat & support module)Important services (Custom domains)Important services (External API)Other services (Marketing page)Other services (Feedback widget screenshot engine)Other services (Jira integration)
Update timeline
- investigating Oct 14, 2025, 11:02 AM UTC
Our hosting provider seems to be having an outage, we're currently investigating.
- resolved Oct 14, 2025, 11:05 AM UTC
Everything seems to be back up now.