Featurebase experienced a major incident on January 29, 2026 affecting Important services (Feedback portals & widgets) and Important services (Live chat & support module) and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Important services (Feedback portals & widgets)Important services (Live chat & support module)Important services (Custom domains)Important services (External API)
Update timeline
- resolved Jan 29, 2026, 09:17 PM UTC
We have now seen full recovery of the systems. We are extremely sorry for this, and will take measures to scale our database across more regions to prevent a single point of failure in one region.