Featurebase incident

Workflows and Fibi AI degraded

Major Resolved View vendor source →

Featurebase experienced a major incident on December 4, 2025 affecting Important services (Live chat & support module), lasting 10d 1h. The incident has been resolved; the full update timeline is below.

Started
Dec 04, 2025, 03:48 PM UTC
Resolved
Dec 14, 2025, 05:19 PM UTC
Duration
10d 1h
Detected by Pingoru
Dec 04, 2025, 03:48 PM UTC

Affected components

Important services (Live chat & support module)

Update timeline

  1. investigating Dec 04, 2025, 03:48 PM UTC

    A fix is now live. Sorry about the trouble! We are implementing measures to prevent this in the future.

  2. resolved Dec 14, 2025, 05:19 PM UTC

    Upstream provider is experiencing an outage that is causing issues for the Fibi & workflow engine. AI responses and workflow execution might be delayed.