Featurebase experienced a minor incident on November 18, 2025 affecting Important services (Feedback portals & widgets) and Important services (Live chat & support module) and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Important services (Feedback portals & widgets)Important services (Live chat & support module)Important services (Custom domains)Important services (External API)Other services (Marketing page)Other services (Feedback widget screenshot engine)Other services (Jira integration)
Update timeline
- resolved Nov 18, 2025, 12:15 PM UTC
Cloudflare has implemented a fix, and they believe the incident is now fully resolved.