Featurebase experienced a minor incident on November 25, 2025 affecting Important services (Feedback portals & widgets) and Important services (Live chat & support module) and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Important services (Feedback portals & widgets)Important services (Live chat & support module)Important services (Custom domains)Important services (External API)
Update timeline
- resolved Nov 25, 2025, 04:57 PM UTC
Everything is now back online. Sorry about the trouble! We are now implementing a permanent fix to make sure this does not happen again.