FastSpring Outage History
FastSpring is up right nowPingoru has recorded 52 incidents for FastSpring: 10 in the last 12 months and 5 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 144 of 720 (20%) |
| May 2026 | 1 | 0 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 3 | 14 of 720 (2%) |
| October 2026 | 2 | 1 of 521 (0%) |
Incidents, newest first
Notice October 20, 2026 Data API – Intermittent Report Job Failures 32m FastSpring System
Started Oct 20, 2026, 11:22 AM UTC· resolved Oct 20, 2026, 11:55 AM UTC
- investigating Oct 20, 2026, 11:22 AM UTC
Some asynchronous Data API report jobs are failing due to an access-denied error when writing reports to the S3 storage bucket. The issue began at approximately 18:06 UTC, October 19th and is intermittent, with some jobs continuing to complete successfully. Multiple stores are affected, and a service restart has not resolved the issue. The team is investigating.
- resolved Oct 20, 2026, 11:55 AM UTC
A fix has been applied, and the data-service has been restarted. The issue appears to be resolved, and the team will continue to monitor the service to ensure report jobs are completing successfully.
Minor October 15, 2026 Webhook delivery 48m FastSpring System
Started Oct 15, 2026, 11:50 PM UTC· resolved Oct 16, 2026, 12:39 AM UTC
- investigating Oct 15, 2026, 11:50 PM UTC
We are investigating an issue that may affect webhook delivery for some sellers. Once the issue is resolved, affected webhooks will be retried according to our standard retry process. We will provide updates as more information becomes available.
- resolved Oct 16, 2026, 12:39 AM UTC
The issue has been resolved and affected webhooks are being retried.
Notice September 18, 2026 Scheduled Subscription Renewal Delays 10h 55m FastSpring System
Started Sep 18, 2026, 12:14 PM UTC· resolved Sep 18, 2026, 11:09 PM UTC
- investigating Sep 18, 2026, 12:14 PM UTC
We are investigating a delay affecting the processing of some scheduled subscription renewals. Our team is actively working to process the delayed renewals and determine the cause. We will provide an update as more information becomes available.
- investigating Sep 18, 2026, 01:37 PM UTC
Subscription notifications and rebills are currently experiencing a delay. We are working on processing all renewals and sellers should allow a grace period for all subscription billings to process.
- resolved Sep 18, 2026, 11:09 PM UTC
All pending subscription notifications and rebills for September 18, 2026, have been successfully processed. Because processing was completed within the UTC day, there is no anticipated impact on accounts or schedules. We apologize for the delay.
Notice September 17, 2026 Custom Orders Unavailable 2h 26m FastSpring System
Started Sep 17, 2026, 09:35 AM UTC· resolved Sep 17, 2026, 12:02 PM UTC
- investigating Sep 17, 2026, 09:35 AM UTC
We are currently investigating an issue that is preventing some sellers from creating custom orders. Our team is actively investigating the issue and working to restore the functionality as soon as possible. We will provide further updates as more information becomes available.
- resolved Sep 17, 2026, 12:02 PM UTC
The issue preventing some sellers from creating custom orders has been resolved. We are continuing to monitor the situation to ensure stability.
Major September 16, 2026 Google Pay Disruption 41m FastSpring System
Started Sep 16, 2026, 04:20 PM UTC· resolved Sep 16, 2026, 05:01 PM UTC
- investigating Sep 16, 2026, 04:20 PM UTC
Notification from Google: We're aware of a problem with Android CreateButton API, Android IsReadyToPay API, Android LoadPaymentData API, Secure Payment Authentication (SPA), Web CreateButton API, Web IsReadyToPay API, and Web LoadPaymentData API affecting a majority of users. We will provide an update by Sep 16, 2026, 3:20 PM UTC detailing when we expect to resolve the problem. Please note that this resolution time is an estimate and may change. The affected users are able to access Android CreateButton API, Android IsReadyToPay API, Android LoadPaymentData API, Secure Payment Authentication (SPA), Web CreateButton API, Web IsReadyToPay API, and Web LoadPaymentData API, but are seeing error messages, high latency, and/or other unexpected behavior. For more information visit: https://pay.google.com/status/incidents/gQJsjf662F7KwPyiNqav
- resolved Sep 16, 2026, 05:01 PM UTC
This incident has been resolved. For more information visit https://pay.google.com/status/incidents/gQJsjf662F7KwPyiNqav
Notice May 23, 2026 Drop in Amazon order completion rates –
Started May 23, 2026, 06:00 PM UTC· resolved May 23, 2026, 06:00 PM UTC
- resolved May 26, 2026, 08:57 AM UTC
We observed a drop in Amazon order completion rates and investigated the issue. However, the issue is now resolved. Amazon orders are currently processing normally, and the error is no longer being observed.
Minor March 24, 2026 UPI Issues 22d 18h
Started Mar 24, 2026, 12:00 AM UTC· resolved Apr 15, 2026, 06:37 PM UTC
- investigating Apr 09, 2026, 08:04 PM UTC
We’re currently experiencing issues with some UPI transactions. Payments made using VPA handles such as @okhdfcbank, @okaxis, and @okybl via GPay and PhonePe may fail or be declined. Payments using other UPI apps or different VPA handles are working normally. Our partner banks are actively working to resolve this issue. We’ll share updates as soon as more information becomes available.
- identified Apr 09, 2026, 08:05 PM UTC
The issue has been identified.
- resolved Apr 15, 2026, 06:37 PM UTC
This incident has been resolved.
Notice February 26, 2026 Email Notifications – FastSpring System
Started Feb 26, 2026, 10:32 PM UTC· resolved Feb 26, 2026, 10:32 PM UTC
- resolved Feb 26, 2026, 10:32 PM UTC
During a routine maintenance release, from 12:25 pm PT to 02:00 pm PT, our system encountered an error where some buyer emails failed to be sent. The change has been reverted, and we can confirm buyer emails are successfully being sent.
Notice November 28, 2025 Degraded performance with checkout loading, 9h 36m FastSpring System
Started Nov 28, 2025, 01:15 PM UTC· resolved Nov 28, 2025, 10:52 PM UTC
- investigating Nov 28, 2025, 02:41 PM UTC
We are experiencing degraded performance with checkout loading, including slow or failed loads, due to increased Black Friday traffic. Engineering is treating this as a critical issue and is actively investigating.
- investigating Nov 28, 2025, 05:48 PM UTC
We are no longer seeing latency or failed checkout loads, but our engineering team is continuing to actively investigate the earlier performance degradation. We will provide updates as more information becomes available.”
- resolved Nov 28, 2025, 10:52 PM UTC
Operations and services are back to normal.
Notice November 18, 2025 CloudFlare, Pix Outage 32m FastSpring System
Started Nov 18, 2025, 02:24 PM UTC· resolved Nov 18, 2025, 02:56 PM UTC
- investigating Nov 18, 2025, 02:24 PM UTC
Pix payments are currently unavailable due to an ongoing issue with CloudFlare (https://www.cloudflarestatus.com/). No other impact is known at this time, but we continue to monitor.
- resolved Nov 18, 2025, 02:56 PM UTC
Our Engineers are not seeing any continuing impact. Ebanx confirmed on their status page that their systems are now functioning normally. Cloudflare has also confirmed that the issue is resolved and things are back to how it was pre-incident. We consider this issue resolved.
Major October 20, 2025 AWS Outage, Delayed Webhooks and Emails 2h 39m FastSpring System
Started Oct 20, 2025, 07:06 PM UTC· resolved Oct 20, 2025, 09:45 PM UTC
- investigating Oct 20, 2025, 07:06 PM UTC
We are currently experiencing delays in processing webhooks and auto-generated emails. Our team is working with Amazon Web Services (AWS) to identify the cause and restore normal performance as quickly as possible. Updates will be provided as we learn more.
- monitoring Oct 20, 2025, 08:34 PM UTC
Emails have been successfully sent, though webhooks are still experiencing delays. We expect these delays to resolve, but unfortunately, we cannot provide an exact timeframe. Rebills are continuing to be processed and will require a few more hours to complete.
- resolved Oct 20, 2025, 09:45 PM UTC
Webhook latency is gradually returning to normal levels. All subscription rebills are currently processing, and we will continue to monitor the system for any further issues.
Major October 20, 2025 AWS Outage Impacting FastSpring Platform and Stores 10h 6m FastSpring System
Started Oct 20, 2025, 07:34 AM UTC· resolved Oct 20, 2025, 05:41 PM UTC
- investigating Oct 20, 2025, 07:34 AM UTC
Our cloud service provider is currently having issues with its service which is impacting our platform.
- investigating Oct 20, 2025, 07:50 AM UTC
We are continuing to investigate this issue.
- identified Oct 20, 2025, 08:28 AM UTC
We are currently experiencing an issue caused by an ongoing AWS outage that is impacting the FastSpring platform. As a result, sellers may be unable to log in to their FastSpring accounts, and buyer checkout experiences may also be affected on stores hosted through FastSpring. Our engineering team is actively monitoring the situation and working with AWS to restore full functionality as soon as possible. We will provide updates here as more information becomes available. Thank you for your patience and understanding.
- identified Oct 20, 2025, 09:24 AM UTC
We continue to work with AWS to restore service
- monitoring Oct 20, 2025, 10:01 AM UTC
AWS services are being restored, but there may be delays in buyer emails or webhooks. We continue to monitor the situation
- monitoring Oct 20, 2025, 11:45 AM UTC
Email and webhook delivery continues to be impacted by the AWS incident. We will continue to monitor
- resolved Oct 20, 2025, 05:41 PM UTC
All services are operating normally, except for a delay in processing rebills. Our team is actively working to resolve this and ensure all affected transactions are completed as soon as possible.
Notice October 16, 2025 PayPal down 38m
Started Oct 16, 2025, 04:54 PM UTC· resolved Oct 16, 2025, 05:33 PM UTC
- investigating Oct 16, 2025, 04:54 PM UTC
FastSpring has received alerts confirming that PayPal is down. We will continue to monitor and will update you with changes.
- resolved Oct 16, 2025, 05:33 PM UTC
We are no longer seeing the error in our logs and PayPal orders are completing successfully
Notice August 8, 2025 Klarna transactions are currently not completing with our processor 34d 22h
Started Aug 08, 2025, 08:13 PM UTC· resolved Sep 12, 2025, 06:39 PM UTC
- investigating Aug 08, 2025, 08:13 PM UTC
As a precautionary measure, we are temporarily disabling Klarna due to a processor issue
- resolved Sep 12, 2025, 06:39 PM UTC
This incident has been resolved.
Notice August 1, 2025 Paypal Outage 46m FastSpring System
Started Aug 01, 2025, 02:37 PM UTC· resolved Aug 01, 2025, 03:24 PM UTC
- investigating Aug 01, 2025, 02:37 PM UTC
Paypal is currently experiencing checkout issues. Please see https://www.paypal-status.com/incident/production for more information.
- resolved Aug 01, 2025, 03:24 PM UTC
Paypal is reporting the incident as resolved, see https://www.paypal-status.com/history/production
Minor June 16, 2025 Degraded Performance –
Started Jun 16, 2025, 02:30 PM UTC· resolved Jun 16, 2025, 02:30 PM UTC
- resolved Jun 17, 2025, 05:04 PM UTC
On June 16th 2025 around 1350 PST our servers started experiencing degraded performance due to unusual traffic patterns. We identified the root cause and took actions to resolve the degradation, mitigating the symptoms around 1420 PST
Notice February 19, 2025 Paypal order failure –
Started Feb 19, 2025, 09:50 AM UTC· resolved Feb 19, 2025, 09:50 AM UTC
- resolved Feb 19, 2025, 07:33 PM UTC
Between 1:50 AM and 5:50 AM PT, we observed a decline in PayPal orders, preventing some customers from completing their transactions. The issue was caused by a system-related problem on PayPal's end. As of now, all orders are processing normally.
Notice February 11, 2025 API Limit 3h 41m FastSpring System
Started Feb 11, 2025, 11:10 AM UTC· resolved Feb 11, 2025, 02:52 PM UTC
- investigating Feb 11, 2025, 11:10 AM UTC
We are aware that some sellers are experiencing API rate limiting issues, which are disrupting day-to-day business operations. FastSpring is actively investigating this as a priority and working towards a resolution. We will provide updates as soon as more information becomes available.
- monitoring Feb 11, 2025, 11:49 AM UTC
We’ve identified a 30-minute window where almost all API calls were blocked, from 11:36 PM on 02.10 to 12:06 AM on 02.11. However, after this period, API traffic appears to be functioning normally. At this time, the issue does not seem to be ongoing, but we are continuing to investigate the cause of the blockage during that specific window. We will provide further updates as we gather more information. Thank you for your patience.
- resolved Feb 11, 2025, 02:52 PM UTC
We’ve identified a 30-minute window where almost all API calls were blocked, from 11:36 PM on 02.10 to 12:06 AM on 02.11. However, after this period, API traffic appears to be functioning normally. At this time, the issue does not seem to be ongoing, but we are continuing to investigate the cause of the blockage during that specific window. We will provide further updates as we gather more information. Thank you for your patience.
Minor November 21, 2024 PayPal Down 23m FastSpring System
Started Nov 21, 2024, 01:02 PM UTC· resolved Nov 21, 2024, 01:25 PM UTC
- investigating Nov 21, 2024, 01:02 PM UTC
PayPal appears to be down. We are investigating.
- resolved Nov 21, 2024, 01:25 PM UTC
This issue has been resolved by PayPal.