FastSpring incident
Data API – Intermittent Report Job Failures
FastSpring experienced a notice incident on October 20, 2026 affecting FastSpring System, lasting 32m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 20, 2026, 11:22 AM UTC
Some asynchronous Data API report jobs are failing due to an access-denied error when writing reports to the S3 storage bucket. The issue began at approximately 18:06 UTC, October 19th and is intermittent, with some jobs continuing to complete successfully. Multiple stores are affected, and a service restart has not resolved the issue. The team is investigating.
- resolved Oct 20, 2026, 11:55 AM UTC
A fix has been applied, and the data-service has been restarted. The issue appears to be resolved, and the team will continue to monitor the service to ensure report jobs are completing successfully.