FastSpring incident

Degraded performance with checkout loading,

Notice Resolved View vendor source →

FastSpring experienced a notice incident on November 28, 2025 affecting FastSpring System, lasting 9h 36m. The incident has been resolved; the full update timeline is below.

Started
Nov 28, 2025, 01:15 PM UTC
Resolved
Nov 28, 2025, 10:52 PM UTC
Duration
9h 36m
Detected by Pingoru
Nov 28, 2025, 01:15 PM UTC

Affected components

FastSpring System

Update timeline

  1. investigating Nov 28, 2025, 02:41 PM UTC

    We are experiencing degraded performance with checkout loading, including slow or failed loads, due to increased Black Friday traffic. Engineering is treating this as a critical issue and is actively investigating.

  2. investigating Nov 28, 2025, 05:48 PM UTC

    We are no longer seeing latency or failed checkout loads, but our engineering team is continuing to actively investigate the earlier performance degradation. We will provide updates as more information becomes available.”

  3. resolved Nov 28, 2025, 10:52 PM UTC

    Operations and services are back to normal.