FastSpring incident

AWS Outage Impacting FastSpring Platform and Stores

Major Resolved View vendor source →

FastSpring experienced a major incident on October 20, 2025 affecting FastSpring System, lasting 10h 6m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 07:34 AM UTC
Resolved
Oct 20, 2025, 05:41 PM UTC
Duration
10h 6m
Detected by Pingoru
Oct 20, 2025, 07:34 AM UTC

Affected components

FastSpring System

Update timeline

  1. investigating Oct 20, 2025, 07:34 AM UTC

    Our cloud service provider is currently having issues with its service which is impacting our platform.

  2. investigating Oct 20, 2025, 07:50 AM UTC

    We are continuing to investigate this issue.

  3. identified Oct 20, 2025, 08:28 AM UTC

    We are currently experiencing an issue caused by an ongoing AWS outage that is impacting the FastSpring platform. As a result, sellers may be unable to log in to their FastSpring accounts, and buyer checkout experiences may also be affected on stores hosted through FastSpring. Our engineering team is actively monitoring the situation and working with AWS to restore full functionality as soon as possible. We will provide updates here as more information becomes available. Thank you for your patience and understanding.

  4. identified Oct 20, 2025, 09:24 AM UTC

    We continue to work with AWS to restore service

  5. monitoring Oct 20, 2025, 10:01 AM UTC

    AWS services are being restored, but there may be delays in buyer emails or webhooks. We continue to monitor the situation

  6. monitoring Oct 20, 2025, 11:45 AM UTC

    Email and webhook delivery continues to be impacted by the AWS incident. We will continue to monitor

  7. resolved Oct 20, 2025, 05:41 PM UTC

    All services are operating normally, except for a delay in processing rebills. Our team is actively working to resolve this and ensure all affected transactions are completed as soon as possible.