FastSpring experienced a notice incident on September 18, 2026 affecting FastSpring System, lasting 10h 55m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 18, 2026, 12:14 PM UTC
We are investigating a delay affecting the processing of some scheduled subscription renewals. Our team is actively working to process the delayed renewals and determine the cause. We will provide an update as more information becomes available.
- investigating Sep 18, 2026, 01:37 PM UTC
Subscription notifications and rebills are currently experiencing a delay. We are working on processing all renewals and sellers should allow a grace period for all subscription billings to process.
- resolved Sep 18, 2026, 11:09 PM UTC
All pending subscription notifications and rebills for September 18, 2026, have been successfully processed. Because processing was completed within the UTC day, there is no anticipated impact on accounts or schedules. We apologize for the delay.