Is Fastmail down?
Last checked just nowNo incidents right now.
Fastmail is operational right now. Last checked just now; the most recent incident resolved 2d ago.
Real-time Fastmail status, recent outages, and incident history: pulled directly from Fastmail's official status page at fastmailstatus.com every 5 minutes. Pingoru tracks 10 Fastmail services and has captured 13 incidents in the last 90 days (98.56% uptime). Get email, Slack, Discord, or webhook alerts the moment Fastmail reports a new incident, free for 3 monitors, no credit card.
Recent outages & incidents
Past 90 days- Support Tickets
Timeline · 2 updates
- investigating · Oct 29, 2026, 06:30 AM UTC
We're currently looking into an issue where emails sent to [**[email protected]**](mailto:[email protected]) and [**[email protected]**](mailto:[email protected]) are not being generated as support tickets. The issue began on Wed, 28 Oct 2026 14:26:10 -0400. Users who need to contact support can use our support form:
- resolved · Oct 29, 2026, 07:50 AM UTC
Emails sent to our support team are being received and processed normally again. Any emails sent during this time have now been received, and we’ll respond as soon as possible.
Latest: Emails sent to our support team are being received and processed normally again. Any emails sent during this time have now been received, and we’ll respond as soon as possible.
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Timeline · 2 updates
- identified · Oct 14, 2026, 06:01 AM UTC
Customers are experiencing issues accessing our support web form ([https://support.fastmail.com/support/)](https://support.fastmail.com/support/) due to a change deployed at 1:52 PM AEDT. .
- resolved · Oct 14, 2026, 06:10 AM UTC
We have fixed the issue and users can access the support web form () by reloading the page. Emails sent directly to our support address [[email protected]](mailto:[email protected]) were not affected. .
Latest: We have fixed the issue and users can access the support web form () by reloading the page. Emails sent directly to our support address [[email protected]](mailto:support@fastma…
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- Support Tickets
Timeline · 3 updates
- investigating · Oct 14, 2026, 02:52 AM UTC
Customers are experiencing issues accessing our support web form ([https://support.fastmail.com/support/)](https://support.fastmail.com/support/).
- identified · Oct 14, 2026, 06:01 AM UTC
We identified the cause of the issue.
- resolved · Oct 14, 2026, 06:10 AM UTC
We have fixed the issue and users can access the support web form () by reloading the page. Emails sent directly to our support address [[email protected]](mailto:[email protected]) were not affected.
Latest: We have fixed the issue and users can access the support web form () by reloading the page. Emails sent directly to our support address [[email protected]](mailto:support@fastma…
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Timeline · 3 updates
- investigating · Oct 07, 2026, 04:40 AM UTC
Some users are experiencing interrupted access to Fastmail services. We're looking into this..
- monitoring · Oct 07, 2026, 09:36 AM UTC
We believe that we have resolved the issue that was preventing some users from accessing Fastmail services. The issue was isolated to a single server and was related to internal authentication not being honored for users with periods (.) in their usernames. We are continuing to monitor. No mail has been lost..
- resolved · Oct 07, 2026, 10:03 AM UTC
This incident has been resolved. No mail has been lost as a result of this incident..
Latest: This incident has been resolved. No mail has been lost as a result of this incident..
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- General Availability
Timeline · 3 updates
- investigating · Oct 07, 2026, 04:40 AM UTC
Some users are experiencing interrupted access to Fastmail services. We're looking into this.
- monitoring · Oct 07, 2026, 09:36 AM UTC
We believe that we have resolved the issue that was preventing some users from accessing Fastmail services. The issue was isolated to a single server and was related to internal authentication not being honored for users with periods (.) in their usernames. We are continuing to monitor. No mail has been lost.
- resolved · Oct 07, 2026, 10:03 AM UTC
This incident has been resolved. No mail has been lost as a result of this incident.
Latest: This incident has been resolved. No mail has been lost as a result of this incident.
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See the full Fastmail outage history
8 more incidents in the last 90 days, plus the full multi-year archive of per-service events and update timelines.
Browse Fastmail outage history →Or sign up free to get alerts when Fastmail breaks · 10 free monitors · No credit card
Incident record
Since April 2026 · Instatus · 10 components checked every 5 minutesThe longest incident in the last year, Microsoft update misclassifying Fastmail emails to Outlook addresses on January 27, 2026, ran for 34 days. 2 maintenance windows announced in the same period.
Most affected components, last 12 months
- Overall10
- Mail delivery5
- General Availability4
- Support Tickets3
- Web client and mobile app3
Latest incidents
- Support emails not generating tickets
We're currently looking into an issue where emails sent to [**[email protected]**](mailto:[email protected]) and…
- Support web form not accessible
Customers are experiencing issues accessing our support web form ([https://support.fastmail.com/support/)](https://support.fastmail.com/support/) due to a…
- Support web form not accessible
Customers are experiencing issues accessing our support web form ([https://support.fastmail.com/support/)](https://support.fastmail.com/support/).
- Started Oct 29, 2026, 06:30 AM UTC · Resolved Oct 29, 2026, 07:50 AM UTC · 1h 20m
- Support web form not accessible ResolvedStarted Oct 14, 2026, 06:01 AM UTC · Resolved Oct 14, 2026, 06:10 AM UTC · 9m
- Support web form not accessible ResolvedStarted Oct 14, 2026, 02:52 AM UTC · Resolved Oct 14, 2026, 06:10 AM UTC · 3h 18m
- Started Oct 07, 2026, 04:40 AM UTC · Resolved Oct 07, 2026, 10:03 AM UTC · 5h 23m
- Started Oct 07, 2026, 04:40 AM UTC · Resolved Oct 07, 2026, 10:03 AM UTC · 5h 23m
- Started Oct 05, 2026, 02:45 AM UTC · Resolved Oct 07, 2026, 10:28 AM UTC · 2d 7h
- Started Oct 05, 2026, 02:45 AM UTC · Resolved Oct 07, 2026, 10:28 AM UTC · 2d 7h
- Started Sep 23, 2026, 08:00 PM UTC · Resolved Sep 24, 2026, 07:12 AM UTC · 11h 12m