Fastmail experienced a minor incident on October 5, 2026, lasting 2d 7h. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Oct 05, 2026, 02:45 AM UTC
We're currently looking into an issue where emails sent to [[email protected]](mailto:[email protected]) and [[email protected]](mailto:[email protected]) are not being generated as support tickets. Users who need to contact support can use our support form: .
- resolved Oct 07, 2026, 10:28 AM UTC
Emails sent to our support team are being received and processed normally again. Any emails sent during this time have now been received, and we’ll respond as soon as possible..