Fastmail experienced a minor incident on October 14, 2026, lasting 9m. The incident has been resolved; the full update timeline is below.
Update timeline
- identified Oct 14, 2026, 06:01 AM UTC
Customers are experiencing issues accessing our support web form ([https://support.fastmail.com/support/)](https://support.fastmail.com/support/) due to a change deployed at 1:52 PM AEDT. .
- resolved Oct 14, 2026, 06:10 AM UTC
We have fixed the issue and users can access the support web form ( ) by reloading the page. Emails sent directly to our support address [[email protected]](mailto:[email protected]) were not affected. .