Fastmail incident

Support emails not generating tickets

Minor Resolved

Fastmail experienced a minor incident on October 5, 2026 affecting Support Tickets, lasting 2d 7h. The incident has been resolved; the full update timeline is below.

Started
Oct 05, 2026, 02:45 AM UTC
Resolved
Oct 07, 2026, 10:28 AM UTC
Duration
2d 7h
Detected by Pingoru
Oct 05, 2026, 02:45 AM UTC

Affected components

Support Tickets

Update timeline

  1. investigating Oct 05, 2026, 02:45 AM UTC

    We're currently looking into an issue where emails sent to [[email protected]](mailto:[email protected]) and [[email protected]](mailto:[email protected]) are not being generated as support tickets. Users who need to contact support can use our support form:

  2. resolved Oct 07, 2026, 10:28 AM UTC

    Emails sent to our support team are being received and processed normally again. Any emails sent during this time have now been received, and we’ll respond as soon as possible.