Fastmail incident

Support web form not accessible

Minor Resolved

Fastmail experienced a minor incident on October 14, 2026 affecting Support Tickets, lasting 3h 18m. The incident has been resolved; the full update timeline is below.

Started
Oct 14, 2026, 02:52 AM UTC
Resolved
Oct 14, 2026, 06:10 AM UTC
Duration
3h 18m
Detected by Pingoru
Oct 14, 2026, 02:52 AM UTC

Affected components

Support Tickets

Update timeline

  1. investigating Oct 14, 2026, 02:52 AM UTC

    Customers are experiencing issues accessing our support web form ([https://support.fastmail.com/support/)](https://support.fastmail.com/support/).

  2. identified Oct 14, 2026, 06:01 AM UTC

    We identified the cause of the issue.

  3. resolved Oct 14, 2026, 06:10 AM UTC

    We have fixed the issue and users can access the support web form () by reloading the page. Emails sent directly to our support address [[email protected]](mailto:[email protected]) were not affected.