Is Exclaimer down?

We are currently investigating recurring instability affecting our US region Postgres database infrastructure. This is caused by an underlying Azure infrastructure issue (Tracking ID: SRV7-K0G). Some US customers may experience intermittent issues with Active Directory sync and the admin user interface during this window. We are working with Microsoft Azure to resolve this as quickly as possible. We will provide updates every 30 minutes. Started: 25 Jul 2026, 22:20 BST

We are continuing to investigate this issue.

The issue has been identified and a fix is being implemented. Email delivery and signature application are not affected and continue to operate normally. Following the previous incident in US on July 24th one of the database replicas did not recover normally after the outage was resolved, and because of this storage was quickly used up on the primary database server. Recovery is in progress and replication is catching up slowly, we expect this to take course over the course of Sunday. The impacts noted still apply as we have temporarily paused data synchronisation attempts (including SCIM and HRIS) in order to complete recovery. We will provide the next update within 12 hours.

Update - 26 Jul 2026, 10:15 BST Database recovery has completed overnight ahead of schedule. Storage has returned to normal levels and replication is fully caught up. We are currently in the process of re-enabling paused services. We will update the affected components to Operational once services have been fully restored. Email delivery and signature application continue to operate normally.

Update - 26 Jul 2026, 16:25 BST All services have been fully restored. Database storage and replication are healthy. Data synchronisation (SCIM, HRIS) has resumed normally. No customer data was lost. We apologise for any inconvenience caused.

We are currently experiencing issues with email signature delivery for customers in the US region due to an underlying Azure infrastructure issue in West US. Emails are being delivered but signatures may not be applied during this window. We are actively working to restore full service and will provide updates every 30 minutes.

We are continuing to investigate this issue.

Update - 23 Jul 2026, 17:20 BST We continue to investigate an issue affecting email signature delivery for customers in the US region, caused by an external Azure infrastructure issue in West US. Email is still being delivered. Signatures may intermittently not be applied during this window. We have scaled our US infrastructure and are actively working to restore full service.

Update - 23 Jul 2026, 18:15 BST We have restored email signature delivery for customers in the US region. Emails are now being delivered with signatures applied. We are continuing to monitor the situation while Microsoft investigate the underlying Azure West US infrastructure issue. We will provide a further update if any impact is detected. We apologise for any inconvenience caused.

A fix has been implemented and we are monitoring the results.

Email signature delivery has been restored for customers in the US region. While the underlying issue was with Azure's West US infrastructure, we made adjustments to our systems to mitigate the impact and maintain service during the outage. We are continuing to monitor the situation. Please contact support if you experience any further issues. We apologise for any inconvenience caused.

Update - 24 Jul 2026, 09:30 BST All services have been fully restored across the US region. Email signature delivery is operating normally in both US datacenters following the Azure West US infrastructure outage on 23 July 2026. We apologise for any disruption caused.

Exclaimer Engineers are investigating an issue where some customers may receive an 'unexpected error occurred' page when attempting to navigate to the Signatures, Campaigns, or Disclaimers tabs. If you are experiencing this issue, please raise a support ticket using the link below. https://support.exclaimer.com/hc/en-gb/p/raise-ticket Signatures are continuing to be applied as expected to messages through both the mail flow rule and the Exclaimer add-in.

Exclaimer Engineers have identified the cause of the issue and are implementing changes to address the cause. We have also verified that this issue affected a small subset of customers.

A successful change has addressed the issue, including mitigation to prevent the issue from occurring again. Customers should no longer see any error messages or encounter any issues when accessing the Signatures, Campaigns, or Disclaimers tabs. If you are experiencing any issues with the Exclaimer Portal, please raise a support ticket, and our team will be happy to help https://support.exclaimer.com/hc/en-gb/p/raise-ticket

Exclaimer engineers are aware of an issue where messages within the UK may be impacted and fail to be delivered at this time. The team is actively working to address the issue

Exclaimer engineers have applied a fix to address the issue, ensuring no further messages will be affected. Any messages that were impacted would have been deferred for delivery and would be sent rather than failing to be delivered entirely. We will continue to monitor and provide further updates in the next hour.

The issue is now resolved and the all mail flow processing is operational

We were alerted to an issue with mail flow in our primary data centers. Our engineers are currently investigating and trying to resolve asap

Our engineers have identified the issue and are mitigating. Customers may still experience delays in mail delivery

We have mitigated the issue and mail flow is working again in all regions. We are monitoring now to ensure this has resolved the issue.

The incident has been resolved by our engineers and mail routing is operational across all regions. Customers may have experience mail delivery delays but these would have been delivered following retries.