Is Exclaimer down?

Engineers have applied a mitigation for the issue affecting mail processing that began at 14:37 UTC. Some messages experienced delays while imprinting was retried, and a small number of messages may have been sent without a signature applied. Our engineering team is continuing to monitor performance to confirm full recovery.

Email signature delivery is operating normally in the US again after mitigation by engineers. Between 14:20 and 14:54 UTC, customers may have experienced some minor delays whilst imprinting was retried internally and a small number of messages may have been delivered without a signature applied. We apologise for any disruption caused.

Exclaimer support staff are currently addressing an issue that is affecting the delivery of email responses from our support team. If you have an ongoing support ticket, you can log in to the support portal to check for any potential updates and reply to the support engineer assigned to your case. You can access your current tickets and respond to the assigned Support Engineer by following the steps outlined in this guide: https://support.exclaimer.com/hc/en-gb/articles/9389259466141

Exclaimer staff have made an internal change, and monitoring indicates that the issue has now been completely resolved. If you have an open ticket with our support team and have not received a response this week, please follow up on your case via email or directly through our web portal. To access your current tickets and reply to our support team, please follow the steps provided in this guide: https://support.exclaimer.com/hc/en-gb/articles/9389259466141.

Engineers are aware of an issue affecting the Signature Designer, which is preventing some customers from editing signature templates. There is no impact to mail flow or signature delivery at this time. We are investigating and will provide a further update within 60 minutes.

Exclaimer engineers have resolved the issue, and customers should no longer experience any issues when using the Signature Designer. We are now monitoring for any further issues.

Engineers have confirmed that the previous service alert has been resolved. The service is now back to full health and is working as normal. Thank you for your patience.

Exclaimer Engineers are aware of a transient issue that may cause certain pages, such as Branding, Campaigns, and Disclaimers, to fail to load for customers within the Exclaimer Portal. Remediation work is underway to restore access to these sections of the portal. Signatures are still being applied to Emails. If you are seeing that signatures are not being applied, please contact our support team, who will be happy to help.

Our engineers have resolved the issue, and customers should no longer experience any issues when using the Exclaimer Cloud Portal. We are now monitoring to ensure stability remains. If you are continuing to see issues, please don't hesitate to contact our support team, who will be happy to help.

Exclaimer Engineers are aware of reports of the Signature Designer failing to load for some customers. Initial remediation actions have been taken, and the Signature Designer should now load as expected for users. We are investigating the cause of the issue now

We have identified an issue within the portal where some buttons are not responding to clicks for some users. Engineers are working now to resolve the issue.

Engineers have been able to resolve the issue and have resumed monitoring for any further issues.

Our engineers have monitored over the evening and confirmed this is now resolved

We are currently investigaing an issue with Data sync in the UK

This appears to be more widespread than firs thought.

Exclaimer Engineers have identified the cause of the error, and initial attempts to remediate the issue have not been successful at this time. The team is continuing to work to resolve the error. User data that has been synchronized to Exclaimer previously will continue to be displayed as expected. Another update will be provided within the next hour.

Engineers have been able to identify and confirm a fix and are implementing it in all impacted regions now.

Exclaimer engineers have now applied the fix to all impacted regions and have confirmed that data is synchronizing as expected for subscriptions. We are now continuing to monitor for any unexpected issues.

No further signs or unexpected errors have occurred since the remediation action was taken, and user data is now synchronising to Exclaimer as expected. If you are seeing issues with user information not appearing within Exclaimer as expected, please attempt to manually synchronise user data from within the Exclaimer Portal.