Fastmail incident
Support emails not generating tickets
Resolved after 1 hour 20 minutes, affecting Support Tickets, on October 29, 2026.
Emails sent to our support team are being received and processed normally again. Any emails sent during this time have now been received, and we’ll respond as soon as possible.
Affected components
Update timeline
- investigating Oct 29, 2026, 06:30 AM UTC
We're currently looking into an issue where emails sent to [**[email protected]**](mailto:[email protected]) and [**[email protected]**](mailto:[email protected]) are not being generated as support tickets. The issue began on Wed, 28 Oct 2026 14:26:10 -0400. Users who need to contact support can use our support form:
- resolved Oct 29, 2026, 07:50 AM UTC
Emails sent to our support team are being received and processed normally again. Any emails sent during this time have now been received, and we’ll respond as soon as possible.
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