Explo Outage History

Explo is up right now

Explo had 15 outages in the last 2 years totaling 64h 26m of downtime — averaging 0.6 incidents per month.

There were 15 Explo outages since May 21, 2025 totaling 64h 26m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.explo.co

Notice April 17, 2026

DNS Resolution Issues for Some Users caused by their ISP

Detected by Pingoru
Apr 17, 2026, 08:10 PM UTC
Resolved
Apr 17, 2026, 08:38 PM UTC
Duration
27m
Affected: Explo DashboardsExplo Report Builder
Timeline · 2 updates
  1. monitoring Apr 17, 2026, 08:10 PM UTC

    We are aware that some users are experiencing difficulty accessing their Explo instance. Explo and our DNS chain is healthy at this time. This appears to be related to a DNS resolution issue affecting certain ISPs on the user end. It is likely related to Cloudflare's outage here: https://www.cloudflarestatus.com/incidents/z3b5zxjtp6g1 We will leave this incident up for some time to help users understand the source of their access issue.

  2. resolved Apr 17, 2026, 08:38 PM UTC

    Cloudflare has now marked their incident resolved. We will be resolving this as well.

Read the full incident report →

Minor February 5, 2026

Scheduled Emails Not Sending

Detected by Pingoru
Feb 05, 2026, 05:49 PM UTC
Resolved
Feb 05, 2026, 06:04 PM UTC
Duration
14m
Affected: Exports: Email delivery
Timeline · 2 updates
  1. investigating Feb 05, 2026, 05:49 PM UTC

    We are currently investigating email deliverability issues

  2. resolved Feb 05, 2026, 06:04 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice November 18, 2025

Global Explo outage due to CDN issues (reopened)

Detected by Pingoru
Nov 18, 2025, 03:41 PM UTC
Resolved
Nov 18, 2025, 06:42 PM UTC
Duration
3h 1m
Affected: Explo DashboardsCustomer Data AccessCustomer Data AccessDashboard EmbedsDashboard EmbedsExplo Report BuilderReport Builder EmbedsReport Builder EmbedsExports: Email deliveryTabular ExportsTabular ExportsExports: Image and PDF formatGovCloud Data Connector
Timeline · 2 updates
  1. monitoring Nov 18, 2025, 03:41 PM UTC

    Cloudflare has not marked the issue as follow resolved and has indicated a fix has been shipped and they are monitoring. We are going to re-open this in the monitoring state as well. Previous Explo incident: https://status.explo.co/incidents/7tstjsfrkgwp Cloudflare status: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7

  2. resolved Nov 18, 2025, 06:42 PM UTC

    From the Cloudflare team: "Cloudflare services are currently operating normally. We are no longer observing elevated errors or latency across the network." We are marking this as resolved.

Read the full incident report →

Major November 18, 2025

Global Explo outage due to CDN issues

Detected by Pingoru
Nov 18, 2025, 11:50 AM UTC
Resolved
Nov 18, 2025, 02:50 PM UTC
Duration
3h
Affected: Explo DashboardsCustomer Data AccessCustomer Data AccessDashboard EmbedsDashboard EmbedsExplo Report BuilderReport Builder EmbedsReport Builder EmbedsExports: Email deliveryTabular ExportsTabular ExportsExports: Image and PDF formatGovCloud Data Connector
Timeline · 3 updates
  1. investigating Nov 18, 2025, 12:16 PM UTC

    Cloudflare has confirmed a global infrastructure outage. Since cloudflare serves all of Explo's traffic we're experiencing high rates of load failures and slow performance. More at https://www.cloudflarestatus.com/incidents/8gmgl950y3h7

  2. investigating Nov 18, 2025, 02:07 PM UTC

    Cloudflare is continuing to mitigate the service disruption.

  3. resolved Nov 18, 2025, 02:50 PM UTC

    Cloudflare has confirmed the issue is resolved.

Read the full incident report →

Notice October 20, 2025

Degraded Query Execution Performance

Detected by Pingoru
Oct 20, 2025, 05:00 AM UTC
Resolved
Oct 21, 2025, 12:59 AM UTC
Duration
19h 59m
Affected: Customer Data AccessDashboard EmbedsReport Builder EmbedsTabular Exports
Timeline · 6 updates
  1. investigating Oct 20, 2025, 04:35 PM UTC

    We are experiencing issues with query execution due to the ongoing AWS outage. We will continue to monitor the situation and provide updates as we know more.

  2. investigating Oct 20, 2025, 04:43 PM UTC

    We are experiencing issues with query execution due to the ongoing AWS outage. We will continue to monitor the situation and provide updates as we know more.

  3. investigating Oct 20, 2025, 06:31 PM UTC

    No change from last status update. We continue to monitor closely, and will provide updates as we know more.

  4. investigating Oct 20, 2025, 09:57 PM UTC

    AWS has indicated that their services are starting to slowly recover. We are seeing that on our side as well. Updating the impact of this to minor, but will not fully resolve until AWS has given the all clear.

  5. investigating Oct 21, 2025, 12:58 AM UTC

    We have confirmed things have been resolved and AWS is back to being fully operational.

  6. resolved Oct 21, 2025, 12:59 AM UTC

    Marking this now as resolved.

Read the full incident report →

Notice October 3, 2025

Degraded performance across Explo app and Embeds

Detected by Pingoru
Oct 03, 2025, 08:58 PM UTC
Resolved
Oct 03, 2025, 09:05 PM UTC
Duration
6m
Affected: Explo DashboardsCustomer Data AccessDashboard EmbedsExplo Report BuilderReport Builder EmbedsExports: Email deliveryTabular ExportsExports: Image and PDF format
Timeline · 3 updates
  1. investigating Oct 03, 2025, 08:58 PM UTC

    We are currently investigating this issue.

  2. monitoring Oct 03, 2025, 09:02 PM UTC

    We've addressed resourcing constraints causing issues and are actively monitoring for any additional issues.

  3. resolved Oct 03, 2025, 09:05 PM UTC

    Explo service is fully operational. We're continuing to instigate the root cause to avoid issues going forward.

Read the full incident report →

Notice September 30, 2025

Degraded Data Querying

Detected by Pingoru
Sep 30, 2025, 06:20 PM UTC
Resolved
Sep 30, 2025, 06:28 PM UTC
Duration
8m
Affected: Customer Data AccessDashboard EmbedsReport Builder Embeds
Timeline · 2 updates
  1. identified Sep 30, 2025, 06:20 PM UTC

    The issue has been identified and the fix is being rolled out.

  2. resolved Sep 30, 2025, 06:28 PM UTC

    We have resolved this incident. And data querying is back to normal.

Read the full incident report →

Major September 16, 2025

Degraded access to API

Detected by Pingoru
Sep 16, 2025, 08:15 PM UTC
Resolved
Sep 16, 2025, 09:11 PM UTC
Duration
56m
Affected: Explo DashboardsExplo Report Builder
Timeline · 3 updates
  1. investigating Sep 16, 2025, 08:15 PM UTC

    We are tracking an issue where CORS requests to the API are intermittently failing.

  2. monitoring Sep 16, 2025, 08:45 PM UTC

    We have adjusted resourcing on our backend servers, which seems to have alleviated the issue. We are monitoring for any further degredation.

  3. resolved Sep 16, 2025, 09:11 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice August 15, 2025

Degraded performance in EU FIDO Instances

Detected by Pingoru
Aug 15, 2025, 07:18 PM UTC
Resolved
Aug 15, 2025, 06:00 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Aug 15, 2025, 07:18 PM UTC

    Resourcing issues for our EU data connector infrastructure instances caused degraded performance for customers who were connected in those regions. Resourcing has been adjusted to resolve any degraded performance.

Read the full incident report →

Minor August 15, 2025

Degraded performance in APAC and EU FIDO Instances

Detected by Pingoru
Aug 15, 2025, 07:05 PM UTC
Resolved
Aug 13, 2025, 06:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Aug 15, 2025, 07:05 PM UTC

    Resourcing issues for our APAC and EU data connector infrastructure instances caused degraded performance for customers who were connected in those regions. Resourcing has been adjusted to resolve any degraded performance.

Read the full incident report →

Notice July 10, 2025

Latency issues due to higher than usual traffic to Explo application

Detected by Pingoru
Jul 10, 2025, 08:04 PM UTC
Resolved
Jul 10, 2025, 08:39 PM UTC
Duration
35m
Affected: Explo DashboardsCustomer Data AccessDashboard EmbedsExplo Report BuilderReport Builder EmbedsTabular Exports
Timeline · 5 updates
  1. investigating Jul 10, 2025, 08:04 PM UTC

    We are currently investigating the issue but are experiencing higher than usual load times.

  2. identified Jul 10, 2025, 08:18 PM UTC

    We have identified some issues with an intermediary provider causing degraded performance. We're actively monitoring the issue and evaluating potential resolutions.

  3. identified Jul 10, 2025, 08:37 PM UTC

    We are continuing to work on a fix for this issue.

  4. identified Jul 10, 2025, 08:38 PM UTC

    We disabled some settings with our intermediary provider given their partial outage. For Explo users, things should be back to normal. We are in communication with them and will re-enable once they’ve resolved.

  5. resolved Jul 10, 2025, 08:39 PM UTC

    Marking as resolved given the previous update.

Read the full incident report →

Notice July 8, 2025

Intermittent Access for Snowflake Users

Detected by Pingoru
Jul 08, 2025, 08:25 PM UTC
Resolved
Jul 09, 2025, 01:20 AM UTC
Duration
4h 54m
Affected: Explo DashboardsCustomer Data AccessDashboard EmbedsExplo Report BuilderReport Builder EmbedsTabular Exports
Timeline · 5 updates
  1. investigating Jul 08, 2025, 08:25 PM UTC

    We are currently experiencing a service issue with Snowflake connections. Starting at 3:20pm ET our IP Address's for database connections (3.219.104.199 and 35.175.85.18) appear to be blocked by Snowflake resulting in intermittent access to customer data on Explo. We'll have an update for you shortly on when we expect the connection to be restored, we are currently in contact with Snowflake on this matter.

  2. investigating Jul 08, 2025, 08:34 PM UTC

    We are continuing to investigate this issue.

  3. investigating Jul 08, 2025, 10:14 PM UTC

    We've spoken with Snowflake and they are currently investigating the issue on their end. We should have an update from them in an hour and will share here accordingly.

  4. identified Jul 08, 2025, 11:45 PM UTC

    We have identified that Snowflake incorrectly categorized certain Explo IPs under their Malicious IP Protection feature and we are working with them to re-enable access.

  5. resolved Jul 09, 2025, 01:20 AM UTC

    Snowflake connectivity issues have been resolved and they have acknowledged that Explo's IPs were incorrectly blocked.

Read the full incident report →

Notice June 12, 2025

Degraded BigQuery Performance

Detected by Pingoru
Jun 12, 2025, 06:16 PM UTC
Resolved
Jun 13, 2025, 02:08 AM UTC
Duration
7h 52m
Affected: Customer Data AccessCustomer Data Access
Timeline · 5 updates
  1. investigating Jun 12, 2025, 06:16 PM UTC

    We have noticed an issue with BigQuery data sources. We are investigating. Google has not updated their status page yet to declare an incident, but we are tracking potential issues on their end.

  2. identified Jun 12, 2025, 06:20 PM UTC

    Although there isn't a formal note on their status page yet, many folks are reporting issues with Google Cloud here: https://downdetector.com/status/google-cloud/ This is an issue with Google Cloud / BigQuery and not Explo.

  3. monitoring Jun 12, 2025, 07:04 PM UTC

    Google Cloud has now updated their status page: https://status.cloud.google.com/ We will continue to monitor. To reiterate, there are currently no service disruptions with the Explo platform and this is purely a Google Cloud issue.

  4. monitoring Jun 13, 2025, 02:08 AM UTC

    Google Cloud has now marked this as resolved.

  5. resolved Jun 13, 2025, 02:08 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 10, 2025

Explo system wide outage

Detected by Pingoru
Jun 10, 2025, 01:00 PM UTC
Resolved
Jun 11, 2025, 12:08 PM UTC
Duration
23h 8m
Affected: Explo DashboardsCustomer Data AccessCustomer Data AccessDashboard EmbedsDashboard EmbedsExplo Report BuilderReport Builder EmbedsReport Builder EmbedsExports: Email deliveryTabular ExportsTabular ExportsExports: Image and PDF formatGovCloud Data Connector
Timeline · 15 updates

Read the full incident report →

Minor May 21, 2025

Degraded query performance in new connector infrastructure

Detected by Pingoru
May 21, 2025, 05:27 PM UTC
Resolved
May 21, 2025, 05:27 PM UTC
Duration
—
Timeline · 1 update
  1. resolved May 21, 2025, 05:27 PM UTC

    We observed an issue where a new deploy caused our data connector to non-deterministically fail queries. We rolled back the deploy as soon as the alerts were detected and the issue was resolved

Read the full incident report →