Exa experienced a minor incident on May 18, 2026, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved May 18, 2026, 01:04 PM UTC
Type: Incident Duration: 6 minutes Affected Components: ADSL/FTTC/FTTP May 18, 13:04:49 GMT+0 - Investigating - We are aware of an issue that will be affecting some of our non-Surfprotect customers who have a SoGEA or FTTP connection. Our Services team is working to resolve this as soon as possible. We will provide further updates as soon as we have them. May 18, 13:11:03 GMT+0 - Resolved - Our Services team have migrated the affected customer to an alternative LNS, and all affected customers should now be back online. If you are still offline, please reboot your router, and if this fails to bring your connection back online, please call the Helpdesk on 0345 145 1234, and the team will be happy to assist.