Exa experienced a major incident on May 18, 2026, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved May 18, 2026, 09:05 AM UTC
Type: Incident Duration: 36 minutes Affected Components: Darklight May 18, 09:05:28 GMT+0 - Identified - We are aware of an issue that will be affecting some of our DarkLight customers in Leeds. Our Networking team will be working with the suppliers to get this rectified as soon as possible. We will provide further updates as soon as we have them. May 18, 09:41:20 GMT+0 - Monitoring - From our monitoring, we have seen the affected services come back online. We will continue to monitor the situation and leave this status open until we are happy the issue has been fully resolved. May 18, 09:41:21 GMT+0 - Resolved - We are happy the issue has been fully resolved, and we will now be closing this status. If you are still experiencing any issues, please call our Helpdesk on 0345 145 1234, and the team will be happy to help.