Epicor experienced a major incident on October 5, 2026 affecting Epicor EDI and TDX VAN - AMER and 1 more component, lasting 1d 3h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 05, 2026, 09:48 AM UTC
We are currently experiencing document processing delays in our production environment. Documents continue to process; however, some customers may experience longer-than-usual delivery times. We apologize for the inconvenience and appreciate your patience. We will provide updates as more information becomes available and notify you once normal processing has been restored.
- resolved Oct 06, 2026, 01:26 PM UTC
The issue impacting transaction processing has been resolved as of 7:30 PM EST on October 5, 2026. We are currently not observing any processing backlogs, and transaction flow has returned to normal operating levels. Our Support and Development teams are actively investigating the root cause of the incident and are working on a Root Cause Analysis (RCA). We will provide additional updates as they become available. We appreciate your patience and understanding.