Eleos Technologies Outage History

At this time the login issues seem to be resolved. We apologize again for the inconvenience and if you continue to have problems logging into App Manager please reach out to [email protected].

Between 15:55 UTC and 16:16 UTC the Eleos Platform had elevated error rates for the Points of Interest (POI) API. This would have manifested as failing requests to the API for managing POI layers, along with POI layers and icons failing to render in the routing overview screen in the mobile apps. At this time, the error rates have resolved and POI functionality is back to nominal.

Error rates have remained at normal operating status for POI layers and we've maintained our extra server capacity throughout this time with no fluctuations. Drivers can expect to see POI layers loading in the mobile apps, and our API for managing POIs and POI layers are functioning as normal.

We have identified the cause of the notification delay, and are continuing to see notifications processed normally. Notifications were delayed between the period of 4/3/2026 18:09 UTC and 4/3/2026 18:31 UTC for a total period of 22 minutes.

Error rates have remained stable as the system started to recover at 20:05 UTC. Elevated errors rates across the Eleos Platform lasted for approximately 10 minutes between 23:59 UTC and 00:09 UTC. Platform API request made during this period may have experienced a 500 HTTP response, and mobile apps may have temporary experienced delays in sending any data produced on device, but that data would've been queued and sent along normally within incident the period or shortly there after. Please reach out to Eleos support at [email protected] if you have any questions or concerns about this incident.

As of 20:44 UTC document delivery times have returned to normal. Please reach out to support if you have any questions or concerns: [email protected]. We apologize for the inconvenience.

We have confirmed this issue has been fixed, you can now generate routes in Build a New Route using pluggable router engines. Please reach out to our support team if you have any questions or concerns: [email protected]

Error rates have returned to normal operating levels. Between 22:02 UTC and 22:33 UTC a server became unhealthy and stopped responding to requests which resulted in a brief 15% error rate spike which quickly dropped to an 8% error rate across the platform. A new server automatically provisioned and the error rate returned to normal operating levels. During this time, mobile apps would have experienced intermittent connectivity issues and would have retried requests. Some mobile apps may have briefly fallen back into offline mode and then returned to normal online functionality. App Manager requests may have intermittently failed but succeeded on subsequent attempts. Correction made to previous update: elevated error rate started at 22:02 UTC.

Our upstream provider has indicated this issue has been resolved, and we're seeing Platform Metrics successfully load in App Manager.

The error rates for the Action Request API has remained normal since 17:15 UTC. This incident has been resolved. The period of interruption was between 16:21 UTC and 17:15 UTC for an outage time of 54 minutes. During this time PUT requests to create new Action Requests resulted in a HTTP 500 error response, and the requested Action Request was not created.

Our monitoring has continued to indicate the issue has been resolved. Our upstream vendor has also since confirmed the issue has been resolved. Please reach out to our support team at [email protected] if you have any questions or issues.

This incident has been resolved. We are continuing to monitor document processing.

Documents uploaded during the outage period (between 7:42 and 9:22) were processed, and made available via the Document API by 9:54 UTC. The system has stabilized and full functionality has been restored. Please reach out to [email protected] if you experience any abnormalities with the Eleos Platform.