EGYM Outage History

EGYM is up right now

EGYM had 16 outages in the last 2 years totaling 82h 4m of downtime, averaging 0.7 incidents per month.

There were 16 EGYM outages since February 18, 2025 totaling 82h 4m of downtime. Each is summarised below. Incident details, duration, and resolution information.

Source: egym.statuspage.io

Critical April 13, 2026

Users cannot check-in to Keepcool / Neoness gyms

Detected by Pingoru
Apr 13, 2026, 01:37 PM UTC
Resolved
Apr 13, 2026, 04:42 PM UTC
Duration
3h 5m
Timeline · 4 updates
  1. identified Apr 13, 2026, 01:37 PM UTC

    Users are not able to checkin for Keepcool / Neoness gyms. We are contacting Keepcool to fix the issus as soon as possible. There is no need to notify us of this incident, we will inform you once the incident is resolved.

  2. identified Apr 13, 2026, 02:16 PM UTC

    Users who had an existing Keepcool/Neoness account can no longer check in. We have contacted Keepcool's technical support team, who are currently working on a fix. There is no need to notify us of this incident, we will inform you once the incident is resolved.

  3. monitoring Apr 13, 2026, 03:42 PM UTC

    A fix has been deployed and the issue has been resolved. Some passes created before the deployment (at 5pm) may still be affected.

  4. resolved Apr 13, 2026, 04:42 PM UTC

    The system is back to normal, but if you're still experiencing any issues, please don't hesitate to contact our support team.

Read the full incident report →

Critical April 10, 2026

MMS API v2 have infinite redirect loop

Detected by Pingoru
Apr 10, 2026, 08:58 AM UTC
Resolved
Apr 10, 2026, 09:17 AM UTC
Duration
18m
Timeline · 2 updates
  1. investigating Apr 10, 2026, 08:58 AM UTC

    We have acknowledged an incident. We are investigating this currently. There is no need to notify us of this incident, we will inform you once the incident is resolved.

  2. resolved Apr 10, 2026, 09:17 AM UTC

    The incident is now resolved. We have deployed a fix for the problem and the systems are now stable and under monitoring. Please bookmark support.egym.com and visit the site for answers to frequently asked questions concerning your EGYM eco-system and an overview of contact options.

Read the full incident report →

Major March 20, 2026

DECLARED Incident

Detected by Pingoru
Mar 20, 2026, 10:15 AM UTC
Resolved
Mar 20, 2026, 10:51 AM UTC
Duration
36m
Timeline · 3 updates
  1. investigating Mar 20, 2026, 10:15 AM UTC

    We have acknowledged an incident. Wellpass users cannot see the view schedule button on the app. We are investigating this currently. There is no need to notify us of this incident, we will provide you with an update in the next 30 mins

  2. investigating Mar 20, 2026, 10:29 AM UTC

    We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.

  3. resolved Mar 20, 2026, 10:51 AM UTC

    The incident is now resolved. We have deployed a fix for the problem and the systems are now stable and under monitoring. Please bookmark support.egym.com and visit the site for answers to frequently asked questions concerning your EGYM eco-system and an overview of contact options.

Read the full incident report →

Minor March 17, 2026

C2C Opt Ins Unavailable

Detected by Pingoru
Mar 17, 2026, 05:10 PM UTC
Resolved
Mar 17, 2026, 05:25 PM UTC
Duration
15m
Timeline · 4 updates
  1. identified Mar 17, 2026, 05:10 PM UTC

    We have acknowledged an incident. We are investigating this currently. There is no need to notify us of this incident, we will inform you once the incident is resolved.

  2. monitoring Mar 17, 2026, 05:18 PM UTC

    We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.

  3. investigating Mar 17, 2026, 05:23 PM UTC

    The incident is now resolved. We have deployed a fix for the problem and the systems are now stable and under monitoring. Please bookmark support.egym.com and visit the site for answers to frequently asked questions concerning your EGYM eco-system and an overview of contact options.

  4. resolved Mar 17, 2026, 05:25 PM UTC

    We think the impact from the issue is over.

Read the full incident report →

Critical March 16, 2026

Genius partially unavailable

Detected by Pingoru
Mar 16, 2026, 02:39 PM UTC
Resolved
Mar 16, 2026, 03:39 PM UTC
Duration
59m
Timeline · 2 updates
  1. investigating Mar 16, 2026, 02:39 PM UTC

    We have acknowledged an incident. We are investigating this currently. There is no need to notify us of this incident, we will inform you once the incident is resolved.

  2. resolved Mar 16, 2026, 03:39 PM UTC

    The incident is now resolved. We have deployed a fix for the problem and the systems are now stable and under monitoring. Please bookmark support.egym.com and visit the site for answers to frequently asked questions concerning your EGYM eco-system and an overview of contact options.

Read the full incident report →

Major March 6, 2026

Delay in Processing some Connected App Workouts

Detected by Pingoru
Mar 06, 2026, 07:55 PM UTC
Resolved
Mar 06, 2026, 10:03 PM UTC
Duration
2h 8m
Timeline · 3 updates
  1. investigating Mar 06, 2026, 07:55 PM UTC

    We have acknowledged an incident. We are investigating this currently. There is no need to notify us of this incident, we will inform you once the incident is resolved.

  2. monitoring Mar 06, 2026, 09:04 PM UTC

    We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.

  3. resolved Mar 06, 2026, 10:03 PM UTC

    The incident is now resolved. We have deployed a fix for the problem and the systems are now stable and under monitoring. Please bookmark support.egym.com and visit the site for answers to frequently asked questions concerning your EGYM eco-system and an overview of contact options.

Read the full incident report →

Major March 3, 2026

User signup registration degradation

Detected by Pingoru
Mar 03, 2026, 06:31 PM UTC
Resolved
Mar 03, 2026, 08:07 PM UTC
Duration
1h 35m
Timeline · 4 updates
  1. investigating Mar 03, 2026, 06:31 PM UTC

    User signup request may experience some degradation. We are currently investigating the root cause. We will provide an update in 30 mins.

  2. identified Mar 03, 2026, 07:02 PM UTC

    The root cause has been identified and we are currently working on a remediation. We will provide an update in 30 mins.

  3. investigating Mar 03, 2026, 07:25 PM UTC

    A fix has now been applied and we are now monitoring it. We will provide an update in 30 mins.

  4. resolved Mar 03, 2026, 08:07 PM UTC

    The incident is now resolved. We have deployed a fix for the problem and the systems are now stable and under monitoring. Please bookmark support.egym.com and visit the site for answers to frequently asked questions concerning your EGYM eco-system and an overview of contact options.

Read the full incident report →

Major January 14, 2026

Trainer App partially unavailable

Detected by Pingoru
Jan 14, 2026, 03:30 PM UTC
Resolved
Jan 14, 2026, 03:30 PM UTC
Duration
–
Timeline · 1 update
  1. resolved Jan 14, 2026, 05:03 PM UTC

    The Trainer App had a some issues processing requests which impacted partial features on the application. We're currently monitoring the issue.

Read the full incident report →

Major November 14, 2025

Genius for Trainer unavailable

Detected by Pingoru
Nov 14, 2025, 04:23 PM UTC
Resolved
Nov 14, 2025, 04:45 PM UTC
Duration
22m
Timeline · 3 updates
  1. investigating Nov 14, 2025, 04:23 PM UTC

    We have acknowledged an incident. We are investigating this currently. There is no need to notify us of this incident, we will inform you once the incident is resolved.

  2. monitoring Nov 14, 2025, 04:34 PM UTC

    We've found the root cause of the issue and have rolled out a fix. We are still monitoring the resolution of this incident.

  3. resolved Nov 14, 2025, 04:45 PM UTC

    The incident is now resolved. We have deployed a fix for the problem and the systems are now stable and under monitoring. Please bookmark support.egym.com and visit the site for answers to frequently asked questions concerning your EGYM eco-system and an overview of contact options.

Read the full incident report →

Critical June 12, 2025

Global outage caused by upstream cloud provider

Detected by Pingoru
Jun 12, 2025, 06:30 PM UTC
Resolved
Jun 12, 2025, 07:22 PM UTC
Duration
51m
Timeline · 3 updates
  1. identified Jun 12, 2025, 06:30 PM UTC

    We have acknowledged an incident. We are investigating this currently. There is no need to notify us of this incident, we will inform you once the incident is resolved.

  2. monitoring Jun 12, 2025, 07:00 PM UTC

    All services have recovered, and we are currently monitoring the situation.

  3. resolved Jun 12, 2025, 07:22 PM UTC

    The incident is now resolved. We have deployed a fix for the problem and the systems are now stable and under monitoring. Please bookmark support.egym.com and visit the site for answers to frequently asked questions concerning your EGYM eco-system and an overview of contact options.

Read the full incident report →

Major June 4, 2025

Some of the workouts features of the BMA are currently unavailable

Detected by Pingoru
Jun 04, 2025, 02:25 PM UTC
Resolved
Jun 04, 2025, 03:19 PM UTC
Duration
54m
Timeline · 3 updates
  1. investigating Jun 04, 2025, 02:25 PM UTC

    We have acknowledged an incident. We are investigating this currently. There is no need to notify us of this incident, we will inform you once the incident is resolved.

  2. identified Jun 04, 2025, 02:47 PM UTC

    We have identified the root cause of the issue and are actively working on a fix.

  3. resolved Jun 04, 2025, 03:19 PM UTC

    We think the impact from the issue is over.

Read the full incident report →

Major May 13, 2025

Incident with Branded Member App

Detected by Pingoru
May 13, 2025, 06:47 PM UTC
Resolved
May 13, 2025, 08:54 PM UTC
Duration
2h 6m
Timeline · 4 updates
  1. investigating May 13, 2025, 06:47 PM UTC

    We have acknowledged an incident. We are investigating this currently. There is no need to notify us of this incident, we will inform you once the incident is resolved.

  2. investigating May 13, 2025, 07:14 PM UTC

    We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.

  3. monitoring May 13, 2025, 07:33 PM UTC

    We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.

  4. resolved May 13, 2025, 08:54 PM UTC

    We think the impact from the issue is over.

Read the full incident report →

Notice February 28, 2025

Degraded performance on MMS integrations

Detected by Pingoru
Feb 28, 2025, 01:30 PM UTC
Resolved
Feb 28, 2025, 01:30 PM UTC
Duration
–
Timeline · 1 update
  1. resolved Feb 28, 2025, 02:02 PM UTC

    The incident is now resolved. We have mitigated the problem and the systems are now stable and under monitoring. Please bookmark support.egym.com and visit the site for answers to frequently asked questions concerning your EGYM eco-system and an overview of contact options.

Read the full incident report →

Major February 18, 2025

Delay in Processing Connected App Workouts

Detected by Pingoru
Feb 18, 2025, 10:51 AM UTC
Resolved
Feb 21, 2025, 07:12 AM UTC
Duration
2d 20h
Timeline · 5 updates
  1. identified Feb 18, 2025, 10:51 AM UTC

    We have acknowledged an incident. There is a delay in processing data from wearable devices. There is no need to notify us of this incident, we will inform you once the incident is resolved.

  2. identified Feb 19, 2025, 12:07 PM UTC

    We've likely found the root cause and working on the fix now.

  3. monitoring Feb 19, 2025, 05:02 PM UTC

    The fix has been deployed. Half of the defective event batch has been processed, and we are actively monitoring the progress.

  4. monitoring Feb 20, 2025, 08:17 AM UTC

    We are currently experiencing a delay in processing Connected App Workouts due to a backlog in queue processing. However, the queue is steadily decreasing, and we are actively monitoring the situation to ensure a complete resolution as soon as possible. Thank you for your patience. We will provide further updates as we make progress.

  5. resolved Feb 21, 2025, 07:12 AM UTC

    The incident is now resolved. The event queue has been fully processed and the systems are now stable and under monitoring. Please bookmark support.egym.com and visit the site for answers to frequently asked questions concerning your EGYM eco-system and an overview of contact options.

Read the full incident report →