EGYM experienced a major incident on March 20, 2026, lasting 36m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Mar 20, 2026, 10:15 AM UTC
We have acknowledged an incident. Wellpass users cannot see the view schedule button on the app. We are investigating this currently. There is no need to notify us of this incident, we will provide you with an update in the next 30 mins
- investigating Mar 20, 2026, 10:29 AM UTC
We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.
- resolved Mar 20, 2026, 10:51 AM UTC
The incident is now resolved. We have deployed a fix for the problem and the systems are now stable and under monitoring. Please bookmark support.egym.com and visit the site for answers to frequently asked questions concerning your EGYM eco-system and an overview of contact options.