EGYM experienced a critical incident on April 10, 2026, lasting 18m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Apr 10, 2026, 08:58 AM UTC
We have acknowledged an incident. We are investigating this currently. There is no need to notify us of this incident, we will inform you once the incident is resolved.
- resolved Apr 10, 2026, 09:17 AM UTC
The incident is now resolved. We have deployed a fix for the problem and the systems are now stable and under monitoring. Please bookmark support.egym.com and visit the site for answers to frequently asked questions concerning your EGYM eco-system and an overview of contact options.