EGYM incident

Global outage caused by upstream cloud provider

Critical Resolved View vendor source →

EGYM experienced a critical incident on June 12, 2025, lasting 51m. The incident has been resolved; the full update timeline is below.

Started
Jun 12, 2025, 06:30 PM UTC
Resolved
Jun 12, 2025, 07:22 PM UTC
Duration
51m
Detected by Pingoru
Jun 12, 2025, 06:30 PM UTC

Update timeline

  1. identified Jun 12, 2025, 06:30 PM UTC

    We have acknowledged an incident. We are investigating this currently. There is no need to notify us of this incident, we will inform you once the incident is resolved.

  2. monitoring Jun 12, 2025, 07:00 PM UTC

    All services have recovered, and we are currently monitoring the situation.

  3. resolved Jun 12, 2025, 07:22 PM UTC

    The incident is now resolved. We have deployed a fix for the problem and the systems are now stable and under monitoring. Please bookmark support.egym.com and visit the site for answers to frequently asked questions concerning your EGYM eco-system and an overview of contact options.