EGYM experienced a major incident on March 3, 2026, lasting 1h 35m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Mar 03, 2026, 06:31 PM UTC
User signup request may experience some degradation. We are currently investigating the root cause. We will provide an update in 30 mins.
- identified Mar 03, 2026, 07:02 PM UTC
The root cause has been identified and we are currently working on a remediation. We will provide an update in 30 mins.
- investigating Mar 03, 2026, 07:25 PM UTC
A fix has now been applied and we are now monitoring it. We will provide an update in 30 mins.
- resolved Mar 03, 2026, 08:07 PM UTC
The incident is now resolved. We have deployed a fix for the problem and the systems are now stable and under monitoring. Please bookmark support.egym.com and visit the site for answers to frequently asked questions concerning your EGYM eco-system and an overview of contact options.