EGYM experienced a major incident on November 14, 2025, lasting 22m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Nov 14, 2025, 04:23 PM UTC
We have acknowledged an incident. We are investigating this currently. There is no need to notify us of this incident, we will inform you once the incident is resolved.
- monitoring Nov 14, 2025, 04:34 PM UTC
We've found the root cause of the issue and have rolled out a fix. We are still monitoring the resolution of this incident.
- resolved Nov 14, 2025, 04:45 PM UTC
The incident is now resolved. We have deployed a fix for the problem and the systems are now stable and under monitoring. Please bookmark support.egym.com and visit the site for answers to frequently asked questions concerning your EGYM eco-system and an overview of contact options.