ecobee Outage History

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ecobee had 15 outages in the last 2 years totaling 72h 17m of downtime — averaging 0.6 incidents per month.

There were 15 ecobee outages since October 8, 2024 totaling 72h 17m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.ecobee.com

Major September 15, 2026

Interruption to SmartCamera Online Services

Detected by Pingoru
Sep 15, 2026, 09:49 AM UTC
Resolved
Sep 15, 2026, 10:29 AM UTC
Duration
40m
Affected: SmartCamera Online Services
Timeline · 4 updates
  1. investigating Sep 15, 2026, 09:49 AM UTC

    We’ve received reports that SmartCamera Online Services are not working as expected. Our team is on it and looking for a solution. Users are currently unable to get events or notifications for events for SmartCamera. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.

  2. identified Sep 15, 2026, 10:17 AM UTC

    We’ve successfully pinned down the issue and are acting quickly with a fix. Stay tuned!

  3. monitoring Sep 15, 2026, 10:22 AM UTC

    We’ve implemented a solution and we’re keeping a close eye on the situation. Sorry for any interruption this has caused, and we truly appreciate your continued patience.

  4. resolved Sep 15, 2026, 10:29 AM UTC

    Good news! The issue we were experiencing has been resolved. If you’re still having some trouble, we suggest closing and restarting the ecobee app.

Read the full incident report →

Major June 11, 2026

Interruption to ecobee Mobile Services

Detected by Pingoru
Jun 11, 2026, 06:00 PM UTC
Resolved
Jun 11, 2026, 06:15 PM UTC
Duration
14m
Affected: Mobile Services
Timeline · 3 updates
  1. investigating Jun 11, 2026, 06:00 PM UTC

    It looks like some people are experiencing an interruption to ecobee Mobile Services. This means the ecobee app and web portal may be temporarily unavailable. The good news is that ecobee smart thermostats will continue to operate normally on the set schedule and by manual adjustment, including all in-progress energy-savings events. We appreciate your patience as we’re working hard to fix this issue as quickly as possible. Sorry for any inconvenience. We’ll update you soon.

  2. monitoring Jun 11, 2026, 06:10 PM UTC

    Hello, again! A solution’s been implemented and we’re keeping a close eye on the results to ensure things are back up and running smoothly.

  3. resolved Jun 11, 2026, 06:15 PM UTC

    And that’s all, folks! The incident we were experiencing with ecobee Mobile Services has been resolved. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app or your web browser.

Read the full incident report →

Critical May 19, 2026

Interruption to ecobee Integration Services

Detected by Pingoru
May 19, 2026, 08:28 PM UTC
Resolved
May 19, 2026, 09:14 PM UTC
Duration
45m
Affected: Integration Services
Timeline · 4 updates
  1. investigating May 19, 2026, 08:28 PM UTC

    We’ve received reports of ecobee Integration Services not working. Our team is on it and looking for a solution. Some people might be noticing they are unable to connect or use Alexa, Google, or SmarThings integrations. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.

  2. identified May 19, 2026, 08:40 PM UTC

    Hi, again! We’re happy to let you know we’ve identified the issue and are acting quickly with a fix.

  3. monitoring May 19, 2026, 08:41 PM UTC

    We've implemented a solution and we’re keeping a close eye on the situation. Sorry for any interruption this has caused, and we truly appreciate your continued patience.

  4. resolved May 19, 2026, 09:14 PM UTC

    Case closed! The incident we were experiencing with ecobee Integration Services has been resolved. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app.

Read the full incident report →

Critical May 19, 2026

Interruption to Thermostat Online Services

Detected by Pingoru
May 19, 2026, 08:16 PM UTC
Resolved
May 19, 2026, 09:13 PM UTC
Duration
57m
Affected: ecobee Public API
Timeline · 4 updates
  1. investigating May 19, 2026, 08:16 PM UTC

    Some people may be having trouble using our Thermostat Online Applications. We’re happy to share that ecobee smart thermostats will perform as usual—they’ll continue to operate according to the set schedule and by manual adjustment, including all energy-savings events that are already in progress. We’re working hard to figure out why the app, web portal and third-party apps are temporarily disconnected. Thanks for your patience. We’ll keep you updated, and apologies for any inconvenience this has caused.

  2. identified May 19, 2026, 08:39 PM UTC

    Good news! We’ve figured out the root cause of the Thermostat Online Services issue and are close to a solution. We’ll let you know as soon as things are back to normal.

  3. monitoring May 19, 2026, 08:42 PM UTC

    The problem’s been addressed and we’re standing by to make sure everything is running smoothly again.

  4. resolved May 19, 2026, 09:13 PM UTC

    Everything is back up and running. If you’re still having some trouble, try closing and reopening your web browser or the ecobee app.

Read the full incident report →

Minor February 23, 2026

Thermostat Runtime Reports Slowness

Detected by Pingoru
Feb 23, 2026, 09:40 PM UTC
Resolved
Feb 23, 2026, 10:07 PM UTC
Duration
27m
Affected: ecobee Public API
Timeline · 3 updates
  1. identified Feb 23, 2026, 09:40 PM UTC

    Some people may be having trouble using our Thermostat Online Applications. We’re happy to share that ecobee smart thermostats will perform as usual—they’ll continue to operate according to the set schedule and by manual adjustment, including all energy-savings events that are already in progress. We’re working hard to figure out why the app, web portal and third-party apps are temporarily disconnected. Thanks for your patience. We’ll keep you updated, and apologies for any inconvenience this has caused.

  2. identified Feb 23, 2026, 09:42 PM UTC

    Good news! We’ve figured out the root cause of the Thermostat Online Services issue and are close to a solution. We’ll let you know as soon as things are back to normal.

  3. resolved Feb 23, 2026, 10:07 PM UTC

    Everything is back up and running. If you’re still having some trouble, try closing and reopening your web browser or the ecobee app.

Read the full incident report →

Major January 19, 2026

Interruption to ecobee Smart Security Online Services

Detected by Pingoru
Jan 19, 2026, 06:16 PM UTC
Resolved
Jan 19, 2026, 07:23 PM UTC
Duration
1h 7m
Affected: Smart Security Online Services
Timeline · 3 updates
  1. investigating Jan 19, 2026, 06:16 PM UTC

    We are aware of an issue where SmartCamera Online Services are not functioning as expected. Our team is actively investigating and working on a resolution. Customers with Professional Monitoring may notice that videos are not being exported to RapidSOS for events. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.

  2. monitoring Jan 19, 2026, 06:38 PM UTC

    Hi, friends! A solution’s been implemented and we’re keeping a close eye on the situation. Sorry for any interruption this has caused, and we truly appreciate your continued patience.

  3. resolved Jan 19, 2026, 07:23 PM UTC

    Case closed! The incident we were experiencing with Professional Monitoring has been resolved.

Read the full incident report →

Major January 10, 2026

ecobee Integration Services

Detected by Pingoru
Jan 10, 2026, 02:35 AM UTC
Resolved
Jan 10, 2026, 06:33 AM UTC
Duration
3h 58m
Affected: Integration Services
Timeline · 2 updates
  1. investigating Jan 10, 2026, 02:35 AM UTC

    We’ve received reports of ecobee Integration Services not working. Our team is on it and looking for a solution. Some people might be noticing they are unable to connect or use Alexa. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.

  2. resolved Jan 10, 2026, 06:33 AM UTC

    The incident we were experiencing with ecobee Integration Services has been resolved. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app.

Read the full incident report →

Major October 20, 2025

Interruption to Subscriptions

Detected by Pingoru
Oct 20, 2025, 10:04 AM UTC
Resolved
Oct 20, 2025, 01:42 PM UTC
Duration
3h 38m
Affected: Thermostat Online Servicesecobee Public API
Timeline · 4 updates
  1. investigating Oct 20, 2025, 10:04 AM UTC

    We’ve received reports of Subscriptions services not working as expected. Our team is on it and looking for a solution. Some people might be noticing they are unable to manage their SmartBuildings, Air Filters, or Smart Security subscriptions at this time. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.

  2. identified Oct 20, 2025, 10:06 AM UTC

    We are currently experiencing a service interruption due to an ongoing AWS outage. Our team is working on restoring full services as soon as possible.

  3. monitoring Oct 20, 2025, 10:52 AM UTC

    The AWS service interruption has been resolved and services are beginning to recover. We will continue to monitor.

  4. resolved Oct 20, 2025, 01:42 PM UTC

    Good news! Everything is back up and running. If you’re still having some trouble, try closing and reopening your web browser or the ecobee app.

Read the full incident report →

Major October 20, 2025

Interruption to Alexa Voice Service

Detected by Pingoru
Oct 20, 2025, 07:48 AM UTC
Resolved
Oct 20, 2025, 02:48 PM UTC
Duration
7h
Affected: Alexa Voice Services
Timeline · 3 updates
  1. identified Oct 20, 2025, 07:48 AM UTC

    We’re happy to report we’ve discovered the root cause of disruption to Alexa Voice Service and are fixing the problem right now.

  2. monitoring Oct 20, 2025, 10:07 AM UTC

    A solution for Alexa Voice Service interruption has been implemented and we’re continuing to keep an eye on things.

  3. resolved Oct 20, 2025, 02:48 PM UTC

    Case closed, folks. We’re pleased to let you know the problem we were experiencing with Alexa Voice Service has been resolved.

Read the full incident report →

Critical August 6, 2025

Interruption to All Online Services

Detected by Pingoru
Aug 06, 2025, 03:04 AM UTC
Resolved
Aug 06, 2025, 04:50 AM UTC
Duration
1h 46m
Affected: Thermostat Online ServicesSmartCamera Online Servicesecobee Public APIMobile ServicesSubscriptionsIntegration Services
Timeline · 6 updates

Read the full incident report →

Minor June 25, 2025

New 3rd party integrations in the ecobee app are having connection issues

Detected by Pingoru
Jun 25, 2025, 09:49 PM UTC
Resolved
Jun 27, 2025, 03:08 PM UTC
Duration
1d 17h
Affected: ecobee Public API
Timeline · 3 updates
  1. investigating Jun 25, 2025, 09:49 PM UTC

    Investigating – Some people may be having trouble create new connections to 3rd party integreations. We’re happy to share that ecobee smart thermostats will perform as usual—they’ll continue to operate according to the set schedule and by manual adjustment, including all energy-savings events that are already in progress. We’re working hard to figure out why the third-party apps are temporarily disconnected. Thanks for your patience. We’ll keep you updated, and apologies for any inconvenience this has caused.

  2. identified Jun 25, 2025, 11:32 PM UTC

    Good news! We’ve figured out the root cause of the issue and are working towards a solution. We’ll let you know as soon as things are back to normal.

  3. resolved Jun 27, 2025, 03:08 PM UTC

    Our customer support team is capable of helping any users that continue to see issues.

Read the full incident report →

Minor June 18, 2025

Interruption to Smart Buildings

Detected by Pingoru
Jun 18, 2025, 05:26 PM UTC
Resolved
Jun 18, 2025, 07:44 PM UTC
Duration
2h 18m
Affected: SmartBuildings
Timeline · 3 updates
  1. investigating Jun 18, 2025, 05:26 PM UTC

    It looks like ecobee Smart Buildings is experiencing a service interruption. The good news is ecobee smart thermostats will continue to operate normally on the set schedule and by manual adjustment. Rest assured, the ecobee app, web portal and third-party apps will be up and running as soon as possible. We appreciate your patience and apologize for any inconvenience this has caused. Stay tuned for updates.

  2. monitoring Jun 18, 2025, 07:08 PM UTC

    Good news, we’ve fixed the issue and are keeping an eye on the results.

  3. resolved Jun 18, 2025, 07:44 PM UTC

    We’re happy to share that the problem we were experiencing with ecobee Smart Buildings has been resolved.

Read the full incident report →

Minor March 9, 2025

eco+ Service Outage

Detected by Pingoru
Mar 09, 2025, 04:54 AM UTC
Resolved
Mar 09, 2025, 07:08 AM UTC
Duration
2h 14m
Affected: Mobile Services
Timeline · 2 updates
  1. identified Mar 09, 2025, 04:54 AM UTC

    It looks like some people are experiencing an interruption to the ecobee eco+ service. This means that eco+ functionality might be impaired or temporarily unavailable. The good news is that ecobee smart thermostats will continue to operate normally on the set schedule and by manual adjustment, including all in-progress energy-savings events. We appreciate your patience as we’re working hard to fix this issue as quickly as possible. Sorry for any inconvenience. We’ll update you soon.

  2. resolved Mar 09, 2025, 07:08 AM UTC

    And that’s all, folks! The incident we were experiencing with ecobee Mobile Services has been resolved. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app or your web browser.

Read the full incident report →

Critical October 21, 2024

Interruption to SmartBuildings API

Detected by Pingoru
Oct 21, 2024, 09:06 PM UTC
Resolved
Oct 21, 2024, 09:44 PM UTC
Duration
37m
Affected: SmartBuildings
Timeline · 3 updates
  1. investigating Oct 21, 2024, 09:06 PM UTC

    It looks like we are experiencing an outage of our SmartBuildings API. We appreciate your patience as we’re actively working to fix this issue as quickly as possible. Sorry for any inconvenience. We’ll provide additional updates soon.

  2. monitoring Oct 21, 2024, 09:37 PM UTC

    A fix has been implemented and the service is recovering. We will continue to monitor to make sure everything is coming back online correctly. Thank you for your patience.

  3. resolved Oct 21, 2024, 09:44 PM UTC

    Everything is looking operational now. Thank you again for your patience!

Read the full incident report →