Ebanx incident

[Argentina] Degradation in Payin and Payout processing

Notice Resolved View vendor source →

Ebanx experienced a notice incident on November 15, 2025 affecting Payments API and E-Wallet and 1 more component, lasting 13m. The incident has been resolved; the full update timeline is below.

Started
Nov 15, 2025, 04:48 PM UTC
Resolved
Nov 15, 2025, 05:02 PM UTC
Duration
13m
Detected by Pingoru
Nov 15, 2025, 04:48 PM UTC

Affected components

Payments APIE-WalletPayout APICards (credit/debit)CashBank Transfer

Update timeline

  1. identified Nov 15, 2025, 04:48 PM UTC

    We have identified intermittent communication issues with our document validation partner in Argentina, affecting pay-in and pay-out processing. The degradation began around 14:00 UTC, and our teams are monitoring the situation closely.

  2. resolved Nov 15, 2025, 05:02 PM UTC

    Communication with our document validation partner in Argentina has returned to expected levels, and pay-in and pay-out processing is now operating normally.