Ebanx incident

[Brazil] PIX payment processing flow degradation

Critical Resolved View vendor source →

Ebanx experienced a critical incident on October 15, 2025, lasting 35m. The incident has been resolved; the full update timeline is below.

Started
Oct 15, 2025, 04:22 AM UTC
Resolved
Oct 15, 2025, 04:57 AM UTC
Duration
35m
Detected by Pingoru
Oct 15, 2025, 04:22 AM UTC

Update timeline

  1. identified Oct 15, 2025, 04:22 AM UTC

    An issue with PIX has been identified. We're investigating the root cause of the problem to fix it and are actively working to re-establish the service. We’ll share updates as soon as they’re available.

  2. monitoring Oct 15, 2025, 04:29 AM UTC

    We’ve been seeing successful PIX payments since 04:25 UTC. The service is recovering, and we’re currently monitoring its stability.

  3. resolved Oct 15, 2025, 04:57 AM UTC

    PIX service has been fully restored and is now stable. We’ll continue to monitor to ensure everything remains operational.