Ebanx experienced a major incident on October 30, 2025, lasting 1h 39m. The incident has been resolved; the full update timeline is below.
Update timeline
- identified Oct 30, 2025, 11:32 PM UTC
We are currently experiencing an outage with our Nequi payment partner in Colombia. The issue began at 22:32 UTC and remains ongoing. Our team is actively monitoring the situation and will share updates as they become available.
- resolved Oct 31, 2025, 01:12 AM UTC
The outage issue affecting our Nequi payment partner in Colombia has been resolved. As of 00:23 UTC, services have returned to normal and transactions are processing as expected. Our team will keep closely monitoring