Ebanx incident

[Brasil] PIX degradation

Critical Resolved View vendor source →

Ebanx experienced a critical incident on November 9, 2025 affecting PIX, lasting 1h 29m. The incident has been resolved; the full update timeline is below.

Started
Nov 09, 2025, 05:31 AM UTC
Resolved
Nov 09, 2025, 07:00 AM UTC
Duration
1h 29m
Detected by Pingoru
Nov 09, 2025, 05:31 AM UTC

Affected components

PIX

Update timeline

  1. investigating Nov 09, 2025, 05:31 AM UTC

    We have identified a degradation in our PIX payment type payments. We are investigating.

  2. investigating Nov 09, 2025, 05:52 AM UTC

    Customers are able to create the PIX payment but unable to pay. We already working on it.

  3. investigating Nov 09, 2025, 06:04 AM UTC

    We are seeing recovery, however, conversion is still below normal.

  4. monitoring Nov 09, 2025, 06:18 AM UTC

    We have restored our service, and we are monitoring it.

  5. resolved Nov 09, 2025, 06:05 PM UTC

    Incident resolved