Dropbox Sign Outage History

Dropbox Sign is up right now

Dropbox Sign had 21 outages in the last 2 years totaling 28h 3m of downtime — averaging 0.9 incidents per month.

There were 21 Dropbox Sign outages since June 6, 2024 totaling 28h 3m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.hellosign.com

Notice April 21, 2026

Dropbox Sign is experiencing degraded performance

Detected by Pingoru
Apr 21, 2026, 12:04 PM UTC
Resolved
Apr 21, 2026, 12:30 PM UTC
Duration
26m
Timeline · 3 updates
  1. investigating Apr 21, 2026, 12:04 PM UTC

    We’re investigating reports of degraded performance. Our engineering team is triaging and will share updates as we learn more.

  2. identified Apr 21, 2026, 12:12 PM UTC

    We have identified the root cause of the degradation and are are fixing it. Next update in 1 hour

  3. resolved Apr 21, 2026, 12:30 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice April 21, 2026

We’re investigating reports of degraded performance.

Detected by Pingoru
Apr 21, 2026, 02:17 AM UTC
Resolved
Apr 21, 2026, 02:36 AM UTC
Duration
18m
Timeline · 2 updates
  1. investigating Apr 21, 2026, 02:17 AM UTC

    We’re investigating reports of degraded performance. Our engineering team is triaging and will share updates as we learn more.

  2. resolved Apr 21, 2026, 02:36 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice March 2, 2026

Uploading is not working as expected

Detected by Pingoru
Mar 02, 2026, 06:16 PM UTC
Resolved
Mar 02, 2026, 08:27 PM UTC
Duration
2h 10m
Affected: Send signature requests
Timeline · 3 updates
  1. investigating Mar 02, 2026, 06:16 PM UTC

    We are currently experiencing higher than normal uploading and processing times. We are working to resolve the issue as quickly as possible. Thank you for your patience.

  2. monitoring Mar 02, 2026, 06:55 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 02, 2026, 08:27 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice February 13, 2026

Dropbox Sign is experiencing file upload issues

Detected by Pingoru
Feb 13, 2026, 08:29 AM UTC
Resolved
Feb 13, 2026, 10:02 AM UTC
Duration
1h 33m
Timeline · 2 updates
  1. identified Feb 13, 2026, 08:29 AM UTC

    We are currently experiencing file upload issues. We are working to resolve the issue as quickly as possible. Thank you for your patience.

  2. resolved Feb 13, 2026, 10:02 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 14, 2026

We are currently experiencing delays in sending Sign emails to our users

Detected by Pingoru
Jan 14, 2026, 08:05 PM UTC
Resolved
Jan 14, 2026, 08:34 PM UTC
Duration
29m
Affected: Send signature requestsFinished document delivery
Timeline · 3 updates
  1. investigating Jan 14, 2026, 08:05 PM UTC

    We are currently experiencing delays in sending Sign emails to our users. We are working to resolve the issue as quickly as possible. Thank you for your patience.

  2. monitoring Jan 14, 2026, 08:20 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 14, 2026, 08:34 PM UTC

    This incident has been resolved.

Read the full incident report →

Major January 2, 2026

Dropbox Sign is experiencing an outage.

Detected by Pingoru
Jan 02, 2026, 08:13 PM UTC
Resolved
Jan 02, 2026, 11:25 PM UTC
Duration
3h 12m
Affected: Send signature requestsDocument signing through Dropbox Sign and FaxAPI callbacks from Dropbox SignSalesforceHubSpotFinished document deliveryFax sending through Dropbox FaxReceive faxesEmbedded signing through Dropbox Sign
Timeline · 3 updates
  1. investigating Jan 02, 2026, 08:13 PM UTC

    Update: We're getting closer to a solution. Our engineers are working to fix this problem.

  2. identified Jan 02, 2026, 09:50 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jan 02, 2026, 11:25 PM UTC

    We're back! Dropbox Sign should be up and running. Thanks for bearing with us.

Read the full incident report →

Minor October 1, 2025

Issues detected with both logging in and sending signature requests

Detected by Pingoru
Oct 01, 2025, 03:12 PM UTC
Resolved
Oct 01, 2025, 07:27 PM UTC
Duration
4h 15m
Affected: Send signature requests
Timeline · 3 updates
  1. investigating Oct 01, 2025, 03:12 PM UTC

    We are currently experiencing issues with both logging in and the sending signature requests flow. We are working to resolve the issue as quickly as possible. Thank you for your patience.

  2. monitoring Oct 01, 2025, 05:00 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 01, 2025, 07:27 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 4, 2025

We are currently investigating performance problems with our API endpoints

Detected by Pingoru
Aug 04, 2025, 11:43 AM UTC
Resolved
Aug 04, 2025, 04:13 PM UTC
Duration
4h 29m
Affected: Send signature requestsDocument signing through Dropbox Sign and FaxAPI callbacks from Dropbox SignFinished document delivery
Timeline · 4 updates
  1. investigating Aug 04, 2025, 11:43 AM UTC

    We are currently investigating performance problems with our site and API endpoints. Thank you for your patience while we work to resolve this issue.

  2. investigating Aug 04, 2025, 01:36 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Aug 04, 2025, 02:53 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 04, 2025, 04:13 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 4, 2025

Sign features in PDF editor and Dropbox Mobile might not be working for some users.

Detected by Pingoru
Aug 04, 2025, 04:44 AM UTC
Resolved
Aug 04, 2025, 05:20 AM UTC
Duration
36m
Affected: Send signature requestsDocument signing through Dropbox Sign and Fax
Timeline · 2 updates
  1. investigating Aug 04, 2025, 04:44 AM UTC

    Sign features in PDF editor and Dropbox Mobile might not be working for some users. We’re working to fix the problem as quickly as we can.

  2. resolved Aug 04, 2025, 05:20 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 31, 2025

We're having some trouble with our Sign services

Detected by Pingoru
Jul 31, 2025, 05:42 PM UTC
Resolved
Jul 31, 2025, 07:47 PM UTC
Duration
2h 4m
Affected: Send signature requestsDocument signing through Dropbox Sign and FaxAPI callbacks from Dropbox SignFinished document deliveryEmbedded signing through Dropbox Sign
Timeline · 4 updates
  1. identified Jul 31, 2025, 05:42 PM UTC

    We're having some trouble with our Sign services. We're working to fix the problem as quickly as we can.

  2. identified Jul 31, 2025, 07:07 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Jul 31, 2025, 07:13 PM UTC

    A fix has been implemented and we are monitoring this issue.

  4. resolved Jul 31, 2025, 07:47 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 15, 2025

Sign is not working as expected for some users

Detected by Pingoru
Jul 15, 2025, 10:06 AM UTC
Resolved
Jul 15, 2025, 11:44 AM UTC
Duration
1h 37m
Affected: Send signature requestsDocument signing through Dropbox Sign and FaxEmbedded signing through Dropbox Sign
Timeline · 2 updates
  1. investigating Jul 15, 2025, 10:06 AM UTC

    We are currently experiencing some issues in Sign. We are working to resolve the issue as quickly as possible. Thank you for your patience.

  2. resolved Jul 15, 2025, 11:44 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical July 2, 2025

Sign is not working as expected.

Detected by Pingoru
Jul 02, 2025, 06:47 PM UTC
Resolved
Jul 02, 2025, 07:58 PM UTC
Duration
1h 11m
Affected: Send signature requestsDocument signing through Dropbox Sign and FaxAPI callbacks from Dropbox SignSalesforceHubSpotFinished document deliveryFax sending through Dropbox FaxReceive faxesEmbedded signing through Dropbox Sign
Timeline · 2 updates
  1. investigating Jul 02, 2025, 06:47 PM UTC

    We are currently experiencing outages across our product suite. We are working to resolve the issue as quickly as possible. Thank you for your patience.

  2. resolved Jul 02, 2025, 07:58 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 14, 2025

Sign may be unavailable for some users.

Detected by Pingoru
May 14, 2025, 06:35 PM UTC
Resolved
May 14, 2025, 07:18 PM UTC
Duration
43m
Timeline · 3 updates
  1. investigating May 14, 2025, 06:35 PM UTC

    We are currently investigating this issue.

  2. monitoring May 14, 2025, 06:58 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 14, 2025, 07:18 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 1, 2025

Sign may be unavailable for some users

Detected by Pingoru
May 01, 2025, 09:54 PM UTC
Resolved
May 02, 2025, 02:11 AM UTC
Duration
4h 16m
Affected: Send signature requestsDocument signing through Dropbox Sign and FaxAPI callbacks from Dropbox SignFinished document deliveryFax sending through Dropbox FaxReceive faxesEmbedded signing through Dropbox Sign
Timeline · 4 updates
  1. investigating May 01, 2025, 09:54 PM UTC

    Sign may be unavailable for some users. We’re having some trouble with our services currently. We’re working to fix the problem as quickly as we can.

  2. investigating May 01, 2025, 10:38 PM UTC

    We are continuing to investigate this issue.

  3. identified May 02, 2025, 01:29 AM UTC

    The issue has been identified and a fix is being implemented.

  4. resolved May 02, 2025, 02:11 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 9, 2025

Sending signature requests is not working as expected.

Detected by Pingoru
Jan 09, 2025, 01:45 AM UTC
Resolved
Jan 09, 2025, 01:51 AM UTC
Duration
5m
Affected: Document signing through Dropbox Sign and Fax
Timeline · 2 updates
  1. investigating Jan 09, 2025, 01:45 AM UTC

    We are currently experiencing delays with sending signature requests, uploading files, finalizing documents. We are working to resolve the issue as quickly as possible. Thank you for your patience.

  2. resolved Jan 09, 2025, 01:51 AM UTC

    This incident has been resolved.

Read the full incident report →

Major October 14, 2024

We are currently experiencing performance problems with Forms

Detected by Pingoru
Oct 14, 2024, 06:26 PM UTC
Resolved
Oct 14, 2024, 06:38 PM UTC
Duration
12m
Timeline · 2 updates
  1. investigating Oct 14, 2024, 06:26 PM UTC

    We are currently experiencing performance problems with Forms. We are working to resolve the issue as quickly as possible. We appreciate your patience.

  2. resolved Oct 14, 2024, 06:38 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice September 3, 2024

Dropbox Sign was not working as expected for some users

Detected by Pingoru
Sep 03, 2024, 07:28 PM UTC
Resolved
Sep 03, 2024, 07:28 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Sep 03, 2024, 07:28 PM UTC

    All file uploads utilizing Microsoft Office documents (.xlsx, xls, .docx, .doc, .pptx, .ppt) were failing during 15:37 - 18:41 UTC due to an issue with our file conversion process. Affected requests returned both file error and unknown error. The issue has since been resolved.

Read the full incident report →

Major June 17, 2024

Partial Dropbox Sign Site Outage

Detected by Pingoru
Jun 17, 2024, 11:17 PM UTC
Resolved
Jun 17, 2024, 11:37 PM UTC
Duration
20m
Affected: Send signature requestsDocument signing through Dropbox Sign and FaxAPI callbacks from Dropbox SignFinished document deliveryFax sending through Dropbox FaxReceive faxesEmbedded signing through Dropbox Sign
Timeline · 2 updates
  1. investigating Jun 17, 2024, 11:17 PM UTC

    We are investigating the cause of the site outages we are experiencing for Dropbox Sign. We appreciate your patience.

  2. resolved Jun 17, 2024, 11:37 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 6, 2024

Degraded Service

Detected by Pingoru
Jun 06, 2024, 09:04 PM UTC
Resolved
Jun 06, 2024, 09:04 PM UTC
Duration
—
Affected: Send signature requestsAPI callbacks from Dropbox SignFinished document deliveryReceive faxes
Timeline · 1 update
  1. resolved Jun 06, 2024, 09:04 PM UTC

    We experienced a brief issue that temporarily impaired navigation and several services. The issue was quickly identified and resolved.

Read the full incident report →