Dropbox Sign incident

Dropbox Sign is experiencing an outage.

Major Resolved View vendor source →

Dropbox Sign experienced a major incident on January 2, 2026 affecting Send signature requests and Document signing through Dropbox Sign and Fax and 1 more component, lasting 3h 12m. The incident has been resolved; the full update timeline is below.

Started
Jan 02, 2026, 08:13 PM UTC
Resolved
Jan 02, 2026, 11:25 PM UTC
Duration
3h 12m
Detected by Pingoru
Jan 02, 2026, 08:13 PM UTC

Affected components

Send signature requestsDocument signing through Dropbox Sign and FaxAPI callbacks from Dropbox SignSalesforceHubSpotFinished document deliveryFax sending through Dropbox FaxReceive faxesEmbedded signing through Dropbox Sign

Update timeline

  1. investigating Jan 02, 2026, 08:13 PM UTC

    Update: We're getting closer to a solution. Our engineers are working to fix this problem.

  2. identified Jan 02, 2026, 09:50 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jan 02, 2026, 11:25 PM UTC

    We're back! Dropbox Sign should be up and running. Thanks for bearing with us.