Dropbox Sign incident

We're having some trouble with our Sign services

Minor Resolved View vendor source →

Dropbox Sign experienced a minor incident on July 31, 2025 affecting Send signature requests and Document signing through Dropbox Sign and Fax and 1 more component, lasting 2h 4m. The incident has been resolved; the full update timeline is below.

Started
Jul 31, 2025, 05:42 PM UTC
Resolved
Jul 31, 2025, 07:47 PM UTC
Duration
2h 4m
Detected by Pingoru
Jul 31, 2025, 05:42 PM UTC

Affected components

Send signature requestsDocument signing through Dropbox Sign and FaxAPI callbacks from Dropbox SignFinished document deliveryEmbedded signing through Dropbox Sign

Update timeline

  1. identified Jul 31, 2025, 05:42 PM UTC

    We're having some trouble with our Sign services. We're working to fix the problem as quickly as we can.

  2. identified Jul 31, 2025, 07:07 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Jul 31, 2025, 07:13 PM UTC

    A fix has been implemented and we are monitoring this issue.

  4. resolved Jul 31, 2025, 07:47 PM UTC

    This incident has been resolved.