Dropbox Sign incident

We are currently investigating performance problems with our API endpoints

Minor Resolved View vendor source →

Dropbox Sign experienced a minor incident on August 4, 2025 affecting Send signature requests and Document signing through Dropbox Sign and Fax and 1 more component, lasting 4h 29m. The incident has been resolved; the full update timeline is below.

Started
Aug 04, 2025, 11:43 AM UTC
Resolved
Aug 04, 2025, 04:13 PM UTC
Duration
4h 29m
Detected by Pingoru
Aug 04, 2025, 11:43 AM UTC

Affected components

Send signature requestsDocument signing through Dropbox Sign and FaxAPI callbacks from Dropbox SignFinished document delivery

Update timeline

  1. investigating Aug 04, 2025, 11:43 AM UTC

    We are currently investigating performance problems with our site and API endpoints. Thank you for your patience while we work to resolve this issue.

  2. investigating Aug 04, 2025, 01:36 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Aug 04, 2025, 02:53 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 04, 2025, 04:13 PM UTC

    This incident has been resolved.