Dropbox Sign incident

Sign is not working as expected.

Critical Resolved View vendor source →

Dropbox Sign experienced a critical incident on July 2, 2025 affecting Send signature requests and Document signing through Dropbox Sign and Fax and 1 more component, lasting 1h 11m. The incident has been resolved; the full update timeline is below.

Started
Jul 02, 2025, 06:47 PM UTC
Resolved
Jul 02, 2025, 07:58 PM UTC
Duration
1h 11m
Detected by Pingoru
Jul 02, 2025, 06:47 PM UTC

Affected components

Send signature requestsDocument signing through Dropbox Sign and FaxAPI callbacks from Dropbox SignSalesforceHubSpotFinished document deliveryFax sending through Dropbox FaxReceive faxesEmbedded signing through Dropbox Sign

Update timeline

  1. investigating Jul 02, 2025, 06:47 PM UTC

    We are currently experiencing outages across our product suite. We are working to resolve the issue as quickly as possible. Thank you for your patience.

  2. resolved Jul 02, 2025, 07:58 PM UTC

    This incident has been resolved.