Dropbox Sign incident

Issues detected with both logging in and sending signature requests

Dropbox Sign experienced a minor incident on October 1, 2025 affecting Send signature requests, lasting 4h 15m. The incident has been resolved; the full update timeline is below.

Started: Oct 01, 2025, 03:12 PM UTC
Resolved: Oct 01, 2025, 07:27 PM UTC
Duration: 4h 15m
Detected by Pingoru: Oct 01, 2025, 03:12 PM UTC

Affected components

Send signature requests

Update timeline

investigating Oct 01, 2025, 03:12 PM UTC

We are currently experiencing issues with both logging in and the sending signature requests flow. We are working to resolve the issue as quickly as possible. Thank you for your patience.
monitoring Oct 01, 2025, 05:00 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Oct 01, 2025, 07:27 PM UTC

This incident has been resolved.