Dropbox Sign incident

Sign is not working as expected for some users

Minor Resolved View vendor source →

Dropbox Sign experienced a minor incident on July 15, 2025 affecting Send signature requests and Document signing through Dropbox Sign and Fax and 1 more component, lasting 1h 37m. The incident has been resolved; the full update timeline is below.

Started
Jul 15, 2025, 10:06 AM UTC
Resolved
Jul 15, 2025, 11:44 AM UTC
Duration
1h 37m
Detected by Pingoru
Jul 15, 2025, 10:06 AM UTC

Affected components

Send signature requestsDocument signing through Dropbox Sign and FaxEmbedded signing through Dropbox Sign

Update timeline

  1. investigating Jul 15, 2025, 10:06 AM UTC

    We are currently experiencing some issues in Sign. We are working to resolve the issue as quickly as possible. Thank you for your patience.

  2. resolved Jul 15, 2025, 11:44 AM UTC

    This incident has been resolved.