DoorDash experienced a major incident on September 11, 2025 affecting Drive Order Fulfillment and Online Ordering (Storefront) and 1 more component, lasting 16m. The incident has been resolved; the full update timeline is below.
Affected components
Drive Order FulfillmentOnline Ordering (Storefront)Orders
Update timeline
- investigating Sep 11, 2025, 03:45 PM UTC
We have detected an issue with Order Creation. We are actively investigating.
- investigating Sep 11, 2025, 03:50 PM UTC
We are continuing to investigate this issue.
- monitoring Sep 11, 2025, 03:51 PM UTC
A fix has been implemented and we are monitoring the results.
- identified Sep 11, 2025, 03:51 PM UTC
The issue has been identified and working to be mitigated. We are seeing recovery
- monitoring Sep 11, 2025, 03:54 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 11, 2025, 04:02 PM UTC
This incident has been resolved.