Resolved after 3 hours 22 minutes, affecting Orders and Menu Updates, on October 20, 2026.
On October 20, between 1:20 AM and 2:38 AM PT, with a shorter recurrence around 4:30–4:48 AM PT, some partners using our Marketplace API experienced delays and errors, including in order confirmation. The cause was a defect in a background process that was being validated as part of a platform migration. We disabled it and the service returned to normal.
Affected components
Update timeline
- investigating Oct 20, 2026, 08:48 AM UTC
We are currently experiencing partial disruption in order health, the team is investigating
- investigating Oct 20, 2026, 08:55 AM UTC
We are continuing to investigate this issue.
- investigating Oct 20, 2026, 10:32 AM UTC
The incident has been mitigated and the order health is back to normal
- resolved Oct 20, 2026, 12:11 PM UTC
This incident has been resolved.
- postmortem Oct 22, 2026, 06:06 PM UTC
On October 20, between 1:20 AM and 2:38 AM PT, with a shorter recurrence around 4:30–4:48 AM PT, some partners using our Marketplace API experienced delays and errors, including in order confirmation. The cause was a defect in a background process that was being validated as part of a platform migration. We disabled it and the service returned to normal.
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