Resolved on October 16, 2025.
From 9am to 12:49pm PT a new validation rule on DoorDash Drive was unexpectedly applied, requiring non-empty first and last names. This rule caused order creation requests with an empty customer first or last name to be rejected across API integrations and through the "Request a Delivery" form on the Merchant portal. After the rule change was rolled back by 12:49pm PT, the previous name validation rules were being applied and orders with empty first or last name were being accepted.
Update timeline
- resolved Oct 17, 2025, 07:36 PM UTC
From 9am to 12:49pm PT a new validation rule on DoorDash Drive was unexpectedly applied, requiring non-empty first and last names. This rule caused order creation requests with an empty customer first or last name to be rejected across API integrations and through the "Request a Delivery" form on the Merchant portal. After the rule change was rolled back by 12:49pm PT, the previous name validation rules were being applied and orders with empty first or last name were being accepted.
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