DoorDash experienced a notice incident on October 17, 2025, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Oct 17, 2025, 07:36 PM UTC
From 9am to 12:49pm PT a new validation rule on DoorDash Drive was unexpectedly applied, requiring non-empty first and last names. This rule caused order creation requests with an empty customer first or last name to be rejected across API integrations and through the "Request a Delivery" form on the Merchant portal. After the rule change was rolled back by 12:49pm PT, the previous name validation rules were being applied and orders with empty first or last name were being accepted.